Hubbard Construction
Location
Winter Park, FL | United States
Job description
Who We Are
Vinci Construction USA is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. Vinci Construction USA is part of Vinci Construction (France) which operates in 15 countries worldwide and represents $10.4B in revenue.
The Position
Hubbard Construction is seeking an IT Support Specialist to work as part of the Technology team in Winter Park, FL. This is an on-site position, and you will also travel periodically within central Florida to other locations. In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution. Specifically, you will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to escalate issues to senior leadership or vendors. A thorough knowledge of Windows software, variety of hardware knowledge and good communication and people skills are necessary.
Key Duties
Create, review and triage support Tier (1-2) tickets on a timely basis
Provide end-user desktop support via remote support tools or in person visits
Install and configure new Windows 10 computers, monitors, and printers.
Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones
Create clear, concise process and system diagrams and other supporting documentation
Assist with other projects and tasks as required
Strong communication skills are required with the ability to prioritize multiple tasks
Track and generate reports monthly for outstanding issues
Coordinate with vendors to execute software and firmware upgrades
Communicate with users, vendors, and IT in a professional manner
Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
Qualification Requirements
To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A good driving record is required to be hired.
Education, Experience and Skills.
Minimum 3 years of technical experience working with hardware/software
Experience working in windows and virtualized environments
Ability to utilize an ITSM system for change and incident management
Must have experience providing end user support with Windows 10, printers, and monitors.
Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
Microsoft training and related certifications are a plus
Ability to assess customer needs to craft and deliver solutions
Strong interpersonal, organizational and customer service skills
Ability to manage multiple projects and own tasks concurrently
Ability to work flexible/extended hours when requested or participate in an on call schedule
Willingness to share knowledge and help cross-train peers
Able to work both independently and effectively with remote team members as necessary
Physical Demands. The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:
Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
Lifting and transporting of moderately heavy objects (40 lbs).
Travel to locations to assist users or deploy systems as needed
Work Environment. The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.
Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities may be required.
Noise level in the office work environment is normal.
Company Benefits
Medical & Vision Insurance
Dental Insurance
Basic Life and AD&D Insurance
Short Term Disability
Voluntary Term Life
Long Term Disability
Sick Leave
Paid Vacation & Holiday Pay
401(k) Plan
Additional Benefits including wellness coaching, etc.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We promote a Drug-Free Workplace.
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