Location
Pasadena, TX | United States
Job description
Position: Help Desk Analyst I
Must have professional phone etiquette and computer proficiency with the requirements below.
Schedule:
1. Starting schedule (training) 8am - 5pm, Monday - Friday beginning
2. Permanent schedule: The candidate must be available for all shifts occurring between 8a-10pm, Mon - Friday and possibly weekend work in the future.
3. Holidays will prevent work (Thanksgiving, Winter Break, etc)
4. Rotating On-Call Weekends every 4-6 weeks (Saturdays 8-5pm and Sundays 12-5pm)
Location: Reports daily to Central Campus, Pasadena, TX.
Ideal Candidate:
Ideal candidate will be a curious, self-starter who likes challenges and can learn quickly. Observant and detail-oriented, the candidate will be able to follow both written and oral direction from Level I and Level II technicians, Supervisor and other colleagues in ITS. The candidate will work in an efficient manner in a professional office setting. Previous experience with Banner ERP, Giva ITSM or other ITSM software a plus.
Requirements: • Minimum Education: High School Diploma
•
M inimum 2 years IT Help Desk or Desktop Support Experience
• Excellent Listening Skills that lead to providing our clients with 110% support and care in all endeavors
• Proficiency with Windows 10 OS, Microsoft Office Suite
• Proficient in general First Call Resolution/Computer Support
• Excellent Written and Verbal Communication Skills
• Proficiency with Telephone Answer, Transfers, Hold and Ending Calls per protocols.
• Typing speed of 40+ wpm minimum required
• bility to work in-office setting with multiple people and thrive in a team environment.
• Candidate
must be fully available to work 40-hour week and have no other commitments when starting.
• Candidate
must be punctual and reliable.
Job tags
Salary
