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Location

Bloomington, IN | United States

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Job description

Royal South Mazda Volvo is looking to add a Concierge to our team! We are adding this new role to our team and excited to see what you can bring! This position will be vital to our customers interested in vehicles to purchase or service. As a Concierge, you will be responsible for providing an exceptional experience to our customers visiting our dealership. You will act as a point of contact for all customer inquiries and assist in enhancing their overall satisfaction with our dealership. You will assist our Sales and Service departments as needed. You will be responsible to professionally receive & relay messages, set Service appointments, assist in vehicle deliveries, or similar duties. Attention to details, organizational skills, & aptitude for success & improvement will determine how far you can grow with us. If you have worked in hospitality, guest services, or similar customer service, we would like to meet you! Compensation & Benefits: Competitive, based on experience & measurables. Health insurance, dental and vision coverage, Holiday paid time off, retirement savings plan, employee vehicle discounts, and more. Responsibilities:

• Serve as the main point of contact for all customer inquiries and requests.
• Greet customers as they enter the dealership and direct them to the appropriate department.
• Schedule appointments for customers with sales and service departments.
• Assist customers with scheduling test drives and vehicle demonstrations.
• Follow up with customers after their visit to ensure their satisfaction and address any concerns.
• Maintain a clean and organized lobby area for customers.
• Stay up-to-date on all product and service offerings to provide accurate information to customers.
• Build and maintain strong relationships with customers to increase customer loyalty and retention.

Requirements:

• High school diploma or equivalent required. - Clean & current driver's license required.
• Previous customer service experience preferred.
• Proficient in Microsoft Office and customer relationship management software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to thrive in a team-oriented environment.
• Must be punctual, reliable, and maintain a professional appearance.

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Job tags

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Salary