JPMorgan Chase & Co.
Location
Wilmington, DE | United States
Job description
If you’re looking to refine, expand, and ultimately, grow your career in the data analytics world then come join us as a Data Analyst II in our Corrections & Remediation's operation at Chase- where your technical expertise plays a significant role in taking care of our customers. With supporting various Lines of Business (LOB) within the Consumer & Community Bank (CCB), your capabilities and knowledge in the financial data world will help you reach your career goals.
As a Data Analyst II in Corrections & Remediation's you will play a key role in the identification, classification, and correction of customer impacts caused by business process or operational breaks within the Consumer & Community Bank. Within this function, the team focuses on correcting the impacted accounts via recalculating and/or crediting finance charges, fees, and rewards balances; correcting/changing finance charge and fee structures; initiating customer communications, etc., and you will be a key member of a larger team of Business Analysts, Correction Analysts, and Testing Analysts accountable for the correction of customers. While you’re performing validation on cases with highly complex, multi-layered data through multiple systems, you will also perform end-to-end analysis of population against business requirements and execution plans; while confirming correct usage of data sources, standard code, adherence to guidelines and regulations, and following best practice standards. You will also have the opportunity to assist the Data Validation Manager in development and implementation of the overall validation strategy, developing processes and procedures, and incorporating appropriate tools.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Job tags
Salary
