Patient Account Receptionist

Location

Morrisville, VT | United States

Job description

The Patient Financial Services Receptionist will be responsible for, but not limited to, answering all incoming phone calls. Processing payments. Setting up payment plans. Cash posting. Running and working daily reports. Ordering and managing supplies. Department meeting minutes and opening and distributing mail

• Reviews voice messages on the main phone line frequently throughout the day, distributing inquiries related to insurance billing to the appropriate biller for follow-up
• Extends payment arrangement offers to guarantors in accordance with department policies and procedures.
• Resolves any unidentified receipts, returned checks, deposit adjustments, or other transactions requiring further research in a timely manner getting the PFS Supervisor involved in resolution when necessary
• Posts charges to patient accounts based on charge documentation (charge cards, sheets, logs, etc) with accuracy on a daily basis. Reconciles hash totals in CPSI to charge documentation to verify accuracy prior to posting charges in accordance with department policies and procedures. Charges should be posted the same day received whenever possible.
• Responds to internal and external account inquiries in a timely manner and with the utmost professionalism and courtesy.
• Posts insurance checks to patient accounts on a daily basis, with accuracy, in accordance with the EOB, and consistent with payer contracts and department policies and procedures. Insurance payments should be posted the same day
  received and applied to the following AR day if processed after noon. Processing of reimbursement amounts and contractual adjustments should be reconciled to totals on remittance advices prior to final posting to ensure accuracy
• Processes electronic remittance advices to patient accounts periodically throughout the week as data is available, appropriately following up on and resolving any errors encountered during this process. Electronic remittance processing should be reconciled to deposit transactions and paper remittance advices to ensure
  accurate posting of balances for reimbursement, deductible, co-pay/co-ins, contractual adjustment, non-covered charges, and rejected claims.
• Posts receipts from collection agencies, applying the appropriate amounts of interest revenue and/or collection fees, reconciling to totals provided on remittance documentation.
• Posts any necessary charge corrections timely and accurately in conjunction with documentation provided
• Balances out the cash drawer to the appropriate amount per department policies and procedures. Maintains adequate denominations of cash and coin in the drawer.
• Scans and maintains adequate documentation supporting daily receipts in accordance with department policies and procedures.
• Safeguards all cash and equivalents by maintaining proper controls over cash in accordance with department policies and procedures.
• Other duties as necessary upon the direction of the PFS Supervisor and/or Director of Revenue Cycle.

Education Requirements

• High School Diploma, or equivalent

Job tags

Salary