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Service Desk Technician I


Wurth Industry North America


Location

Frankfort, NY | United States


Job description

**This position is located in Frankfurt, NY. Must be able to be onsite three days per week.**

The Service Desk Technician is part of a professional team of people providing technical support to internal End Users to resolve technical issues, fulfill requests, offer high-level customer service, and act as the single point of contact for the IT Department. The Service Desk supports Wurth Industry employees across multiple companies and throughout North and South America. As part of the Service Desk, the Technician will be responsible for managing numerous tickets and tasks, prioritizing workload accordingly, generating innovative solutions to issues, and developing skills required to support the company's efforts. The Service Desk's primary support will be provided via the telephone and email using remote administration tools. The Service Desk Technician is responsible for following all Service Desk procedures and policies, ensuring compliance, troubleshooting and managing incidents to resolution or escalation, and performing technical and non-technical tasks. The Technician will be responsible for staying current on new technologies to provide effective environmental support. The Service Desk Technician must be fully aware of the need to create a positive working relationship with each employee with whom they come in contact, recognizing that the success of Wurth Industry is dependent not just on the Service Desk Technician's technical abilities, but also on a high level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

QUALIFICATIONS, SKILLS & ABILITIES


Job tags

Remote job3 days per week


Salary

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