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Location

Pomona, CA | United States

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Job description

Program Coordinator, Orientation and Transition Experiences

Job No: 535457
Work Type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Type of Appointment : Full-Time, Probationary

Collective Bargaining Unit : Academic Professionals of California (APC) - Unit 4

Job Classification : Student Services Professional III

Anticipated Hiring Range : $5,025 - $5,736 per month

Work Hours : Monday - Friday 8:00 am - 5:00 pm

THE DEPARTMENT

New Student Programs and Family Engagement is responsible for preparing entering students for academic and personal success by providing an effective transition to the university from the point of admission through the end of the students' first year. New Student Programs and Family Engagement provides information, communication and services to incoming students and their support system to orient them to the traditions, mission, philosophy, and culture of the campus and to make them knowledgeable about Cal Poly Pomona's opportunities, resources, challenges, and programs. New Student Programs and Family Engagement designs, plans, implements, and assesses mandatory online and in-person orientation events, as well as the ongoing engagement of family members and supporters throughout the academic year. The position will bring together existing decentralized institutional programs, services and activities for parents and families under one functional administrative structure to ensure optimum coordination and resource management, timely response and referral and identification of additional opportunities to enhance parent/family relations and outreach.

New Student Programs and Family Engagement serves as the administrative office for the mandatory student orientation programs parent/family orientation, and parent/family communication. The office is responsible for compliance with federal, state, CSU System and university requirements and the timely and accurate dissemination of information to students, parents, families, supporters, and campus constituents.

New Student Programs and Family Engagement is housed within the Division of Student Affairs and is part of the Student Experience cluster that reports to the Director of New Student Programs and Family Engagement. New Student Programs and Family Engagement works collaboratively with campus partners in support of enrollment management goals, student success and retention, equity and belonging, and institutional planning.

The Division of Student Affairs strives for excellence through a shared student-centered philosophy and values of collaboration, inclusivity, integrity, innovation, and student-centeredness. In performing the duties assigned to this position, the incumbent is expected to consistently demonstrate attitudes and behaviors that are in keeping with the division's philosophy and values.

DUTIES AND RESPONSIBILITIES

Orientation Leader Supervision

• Recruit, recommend for hire/termination, train, and lead student orientation leader team of approximately 40 students, including orientation leaders and peer leader team captains.
• Ensure recruitment practices are inclusive and yield an applicant pool reflective of the CPP population.
• Provide task direction, work assignments, performance feedback, conduct expectations, and corrective action for orientation leaders and team captains.
• Ensure orientation leaders and team captains execute their responsibilities appropriately and effectively as representatives of the department, division, and university.
• Ensure orientation leaders and team captains follow all university employment guidelines and comply with labor law.
• Regularly assess training curriculum for effectiveness and make improvements.
• Process and maintain student hiring paperwork and payroll, in collaboration with other orientation staff and division operations staff.
• Develop a training and onboarding plan for orientation captains and leaders that includes conflict resolution, support and wellbeing, peer-to-peer support, customer service and communication, as well as other practices within the field of student services.
• Collaborate with campus partners within the Division of Student Affairs and across other divisions to ensure Orientation Leaders have the knowledge and skills to support the transition of new students to campus.

Orientation and Transition Planning & Implementation

• Together with the orientation professional staff team, plan and implement new student orientation events (both in-person and virtual). Tasks include, but are not limited to: developing program agendas, making room reservations, scheduling speakers, ordering and preparing materials, writing communications, creating learning outcomes, developing assessments.
• Together with the orientation professional staff team and campus partners, plan and implement first-year transition programming.
• Collaborate with the orientation professional staff team, divisional, and campus partners on communication plans, including but not limited to website, emails, social media, and printed materials.
• Serve as program lead during both in-person and virtual new student orientation events transitional experiences in rotation with other professional staff and graduate interns.
• Research and propose student engagement activities that support belonging and peer-to-peer connection to be facilitated through orientation and transition programming throughout the academic year.

New Student Enrollment Support

• Advise new students throughout the orientation and transition process and identify resources, resolutions, and referrals if they encounter enrollment issues. This includes collaborating with the academic advisors.
• Work with the Division of Academic Affairs, mainly advisors, to ensure Orientation support is sufficient to the needs of the Academic Colleges and their incoming enrollment numbers.

Administrative Support

• Take responsibility for various administrative tasks related to orientation leader supervisions and orientation planning, including but not limited to, room reservation, procurement card reconciliation, Information Technology (IT) Security / Assessment Technologies Institute (ATI) review requests, purchase order requisitions, and budget ledger entries.

Student Affairs / University Committees

• Represent New Student Programs and Family Engagement on a variety of divisional and campus-wide committees.

Graduate Intern Management

• In partnership with other professional staff, recruit, interview, hire, train, and lead seasonal graduate student interns.
• Provide task direction, work assignments, performance feedback, conduct expectations, and corrective action for graduate interns.
• Ensure graduate interns execute their responsibilities appropriately and effectively as representatives of the department, division, and university.
• Ensure graduate interns follow university employment guidelines and comply with labor law.

QUALIFICATIONS

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three (3) years of progressively responsible professional student services work experience. One (1) year in the program area to which assigned may be preferred but is not required.
• A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one (1) year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three (3) years of experience for positions with a major responsibility for professional career or personal counseling.
• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned.
• General knowledge of individual counseling techniques.
• General knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned.
• Working knowledge of student services programs outside the program to which immediately assigned.
• Ability to:
  • Analyze complex situations accurately and adopt effective courses of action.
  • Advise students individually and in groups on complex student-related matters.
  • Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
  • Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze, and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
  • Carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

PREFERRED EXPERIENCE

• A Master's degree in a job-related field preferred.
• At least three (3) years of progressively responsible work experience in student affairs/student services (a master's degree in a job-related field may be substituted for one (1) year of professional work experience).
• Ability to lead, train, and motivate student staff.
• Innovative thinking
• Project management
• Critical thinking and problem solving
• Interpersonal communication
• Written and oral communication
• Event planning and management
• Collaborative work style
• Assessment and evaluation
• Knowledge of student development in learning theory and practices, with an emphasis on transition and retention.
• Working knowledge of the university infrastructure, policies, and procedures.
• Understanding of commitment to diversity and mission of a CSU polytechnic university.
• Understanding of university academic and enrollment policies.

Out of State Work


The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to .



Background Check


Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).


The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.


In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.


For more information, go to .



CSU Classification Salary Range


This position is part of the APC bargaining unit 4, the CSU Classification Standards for this position are located on the following site, . The CSU Salary Schedule is located on the following site: . The classification salary range for this position according to the respective skill level is minimum $5,025 and maximum $7,159 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.



Employment Eligibility Verification


Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to .



Security & Fire Safety


In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report and Annual Fire Safety Report are available for viewing at: and .



Pay Transparency Nondiscrimination


As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .



Reasonable Accommodation


We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at [email protected] . For more information, go to Employment Notices .



Equal Employment Opportunity


Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .



Other Notices


For other important employment notices, we invite you to visit Cal Poly Pomona's Employment Notices web page.







Advertised: February 06, 2024 (9:00 AM) Pacific Daylight Time

Applications close: February 20, 2024 (11:55 PM)



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About Cal Poly Pomona

Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.

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