Scheduler. Field Distribution
Location
Lawrenceville, GA | United States
Job description
Role: Scheduler. Field Distribution
Duration: Temp to engage
Location: Lawrenceville, GA 30043
Summary:
- Temp would be responsible for contacting customers via email and phone to schedule available orders using Excel reports and internal scheduling systems, researching any discrepancies with scheduled and non-scheduled orders.
- There is no extensive lifting, walking or standing.
- Seeking candidates who resume reflect working experience with Customer service experience in a call center experience or transportation/logistics industry preferred, Microsoft Excel, data entry, great phone etiquette, able to problem-solve, critical thinking skills , effective communicator, able to manage time efficiently, attention to detail, and great follow-up skills.
- Dress code is Business causal (includes tennis shoes and jeans- no holes/rips are permitted, close-toed shoes are required daily- no Crocs)
Roles & Responsibilities
- Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers.
- Coordinates installs with sales or account managers. Uses database and spreadsheet tools to analyze data and process workflows.
- Pre-calls customers to set up Deliveries, pick-ups and relocations.
- Prints and scrubs the Ad Hoc Report. Prints BOL's. Updates the delivery system with scheduled date and notes.
- Emails delivery notifications to Order Processing.
- Updates Oracle DFF notes, CC notes or the Zoom Screen.
- Creates Manual orders in the delivery system when needed.
- Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements.
- Performs other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent education is required. One year of customer service experience is required.
- Must have adequate reading, math skill, and ability to write legibly Strong Customer Presentation and Communication Skills.
- Must have adequate reading, math skill, and ability to write legibly.
- Database and spreadsheet skills are required.
- Proficiency in MS Office is required. Strong Customer Presentation and Communication Skills. Possesses teamwork attitude.
- Ability to interact professionally at all levels internally and externally.
- Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
- Work assignments are diversified.
- Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information.
- Minimal physical effort required.
- Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.)
- Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
Required Skills
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