Technical Account Manager
Location
Boston, MA | United States
Job description
Job Title: Technical Account Manager
Location: Boston (Hybrid Remote)
Clearance: Secret
Description:
- Ensure consistent positive customer experiences by overseeing deployment planning, facilitating solution adoption, and resolving technical issues promptly.
- Establish a formal governance model with clients, conduct regular stakeholder meetings, quarterly business reviews, and provide monthly account reports to internal stakeholders.
- Develop and implement a continuous product education and awareness program, including on-site training sessions as needed.
- Define and monitor customer satisfaction KPIs, and devise action plans for continuous improvement in these metrics.
- Address customer concerns promptly and ensure critical issues are documented and escalated for resolution.
- Generate integration requirements specifications based on customer interactions and technical documentation.
- Engage globally with the technical program team and end-customer stakeholders, translating complex technical requirements into innovative solutions.
Skills:
- Bachelor's degree and around 8-10 years of combined Corporate/Military experience, with around 3 years in a customer-facing support or consulting role.
- Proficient in project management, time management, and technical/software skills.
- Familiarity with internet-hosted applications, highly available architectures, computer security, telephony, and networking.
- Strong understanding of database architectures and proficiency in Microsoft SQL Server.
- Ability to lead and facilitate cross-functional teams effectively.
- Extensive knowledge of virtual machine (VM) environments and Microsoft Clustering.
Job tags
Salary
