Location
Rock Hill, SC | United States
Job description
Answers incoming calls to Business Office. Assists customers via phone and walk- ins with questions pertaining to their bill or services pertaining to Apex Dental P.A.
Minimum Qualifications
Minimum Education : High School Diploma or Equivalent
Minimum Years of Experience : 1 Year of Experience in Telephone or Customer Service-Related Roles -OR- 2 Years of Experience in Hospital and/or Physician Billing Office
Substitutable Education & Experience (Optional) : None.
Required Certifications/Licensure : None.
Required Training : Excellent interpersonal/communication skills;
Experience with on line computer systems.
Essential Functions
- Responds to all written and oral correspondence concerning patient accounts, or refers to appropriate party as quickly and efficiently as possible.
- Documents all account related, patient related information on the personal computer.
- Assists patients and staff including walk-ins, telephone calls, etc., to ensure customer satisfaction and prompt resolution of their situation.
- Answers the telephone courteously and takes accurate messages.
- Maintains accurate patient account records and performs all follow-up as needed.
Duties & Responsibilities
- Performs all other duties as assigned by authorized personnel or as required in an emergency.
- Maintains an optimistic and professional image and exhibits excellent customer relations to patients, visitors, physicians and coworkers. Shows courtesy, compassion and respect. Conforms to Service Excellence policy and House Rules. Adheres closely to dress code as set forth in the Business Office policy and procedures.
- Responsible for meeting productivity levels as defined in the critical elements specific to the job.
- Attends corporate compliance in services and adheres to overall hospital compliance program.
We are committed to offering quality, cost-effective benefits choices for our employees and their families:
- Day ONE medical, dental and life insurance benefits
- Health care and dependent care flexible spending accounts (FSAs)
- Employees are eligible for enrollment into the 403(b) match plan day one. Apex Dental matches dollar for dollar up to 6%.
- Employer paid life insurance equal to 1x salary
- Employee may elect supplemental life insurance with low cost premiums up to 3x salary
- Adoption assistance
- Apex Dental provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
- Tuition reimbursement
- Student loan forgiveness
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
Equal Opportunity Employer
It is the policy of Apex Dental to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Apex Dental strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Apex Dental endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employees desires and abilities and the hospitals needs.
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