Central Support Operations Coordinator - Brentwood, TN - 2209448

Location

Brentwood, TN | United States

Job description

Optum  Home & Community Care, part of the  UnitedHealth Group  family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs – helping patients access and navigate care anytime and anywhere.  

As a team member of our  naviHealth  product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home.

We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing  your life’s best work. SM

The  Central Support Operations Coordinator serves as the main point of contact for healthcare providers and members that are receiving post – acute services. In addition, the Central Support Operations Coordinator role serves as administrative (non – clinical) support for the remote clinical services team. This role is responsible for providing direct support to the multi – disciplinary team to anticipate and plan for continuum of care and discharge needs and communication with providers and clients. The Central Support Operations Coordinator is responsible for processing inbound and outbound communication (i.e., telephonic, fax, electronic notifications, and letters), maintaining accuracy of database documentation and the completeness of the medical record and naviHealth database.

This position is full-time (40 hours / week). Employees are required to have flexibility to work any shift between the hours of 10:00 AM – 6:30 PM CST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime and / or weekends. Our office is located at 210 Westwood PL, Brentwood, TN, 37027.

We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Process outbound data and communication (i.e., faxes, emails and electronic communication) according to productivity and quality standards.
• Enter, review and or verify member information in the nH Coordinate care management platform and communicate approved pertinent information with healthcare providers and / or naviHealth team as needed.
• Enter the required data into the naviHealth database accurately and in a timely manner.
• Complete administrative documentation for member records including but not limited to, attaching documents (i.e., medical records), and updating and logging change information.
• Assist in a smooth coordination of members care between health providers and the health plan.
• Establish relationships and communicate, when appropriate, to providers, clients and / or naviHealth field / care management staff as defined by departmental policy and process.
• Follow chain of command as appropriate when reporting issues or concerns.
• Attend naviHealth meetings as requested.
• Adhere to organizational, departmental, compliance, and regulatory policies and procedures.
• Promote a positive attitude and work environment.
• Perform other duties and responsibilities as required, assigned, or requested.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED 
• Experience with using Microsoft Office: Microsoft Word (editing, formatting, and saving), Microsoft Excel (editing and formatting), Microsoft Outlook (email and calendar), and PDF documents (editing, renaming, and saving to Windows Explorer)
  
• Ability to work any shift between the hours of 10:00 AM – 6:30 PM CST from Monday – Friday, including the flexibility to work occasional overtime based on business need
• Must be 18 years of age OR older

Preferred Qualification:

• Google Chrome usage

Soft Skills:

• Proficiency in typing
• Typing with speed and accuracy
• Strong English spelling and grammar, address formatting, and good proofreading skills
• Strong communication skills
• Ability to be flexible with and quickly adapt to changing standards and guidelines.

Physical and Work Environment:

• Ability to lift around 35 lbs., not all day but a few times per day for sure.
• Sitting and working on the computer about 70% of the time
• Standing and walking about 30% of the time
• Working alone about 50% of the time

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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Salary