Atem Corp
Location
Boston, MA | United States
Job description
Job Description:
Proficiency across the Webex suite of products
Cisco Certification CCNP Collaboration
Intermediate level IP networking knowledge
Strong understanding of hybrid Webex/UCC environments, including O365 on cloud
Write Standard Operating Procedures and Knowledge Articles, as needed, for support staff
Be able to troubleshoot Cisco UC system, including-
o Webex Control Hub
o Cisco Directory Connector
o Proficient with use of tools including Wbx Tracer, Wireshark and Fiddler
o Monitoring Webex components' health
o parsing through system logs to troubleshoot issues
Knowledgeable with Quality of Service, as applicable to UCC
Security concepts knowledge
o Be able to act on certificate expirations, CSR generation etc.
Enhancement abilities-
o Scripting
o REST/XML API familiarity
o Ability to implement BOTs
Job tags
Salary
