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Location

Alpharetta, GA | United States

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Job description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Director

You will face exciting product management opportunities as you collaborate with Product, Implementations, Client Services, and Sales organizations, to enhance Fiserv’s value proposition for our industry-leading payment processing solutions, ultimately driving a differentiated cardholder user experience. Time and focus on the Connected Commerce product along with touchpoints into Carat (Commerce Hub), which is our next generation Fiserv corporate initiative. Your efforts will assist Fiserv to meet sales and revenue goals while ensuring we exceed client satisfaction expectations.

Excellent communication and collaboration skills will be used to bring teams together for successful product launch and growth. You will be tackling new domains and digging into questions you do not know the answers to yet. Understanding of the entire cardholder user-experience ecosystem will be critical. For example, core payment processing, ACH payments, gift cards, rewards redemptions, etc. The successful candidate will be hands-on and enjoy taking deep-dives into solution configuration recommendations, to optimize the business of our clients.

You are confident driving product feature design and implementation in an agile development process. This role provides expert advice to business leaders and developers who want to solve client business problem or market opportunity.

In this role, you can look forward to:

• Leading the research, analysis, and development of configuration changes and new product enhancements for various product verticals.
• Leading delivery of product strategy collaborating with internal stakeholders and clients on priority setting and requirements definition of product enhancements.
• Performing ongoing solution analysis to better understand product differentiation and solution gaps.
• Considered the SME for assigned products.
• Business requirements and scope development.
• Collaborating across teams and across business areas in the spirit of an Agile mindset.
• Analyzing interconnection of products/partners/technologies to create best of breed products/services.
• Working with development teams, 3rd-party vendors, and internal stakeholders to execute on development, launch and implementation plans.
• Identifying and interprets customer/stakeholder needs and translate feedback and user testing results into feature/functionality requirements.
• Identifying business processes that need to be established to support the product, work with the respective cross-functional teams to design and establish the processes to manage the health of the product and measure success.
• Designing use cases end-to-end and provide optimal user experience, without over engineering by truly understanding the client and market problems.
• Distilling market research to provide perspective to the team and product management leaders to inform insights and decisions
• Defining new product features and enhancements, working and prioritizing features in an agile way as market needs and development resources evolve.
• Interlocking with product, marketing, and technology teams to communicate and support sales enablement for new features.

Basic Qualifications for Consideration:

• High School graduate/GED
• Minimum 5 years experience in payments
• Minimum 2 years prior work experience in product management, payment processing, Implementations or Client Services
• Strong analytical skills, adaptability and ability adjust to atypical issues/opportunities are essential
• Experience interacting with internal and external customers at all levels to analyze, validate, specify, verify and document business needs/market problems
• Travel Required - As needed, up to 10%

Preferred Qualifications for Consideration:

• Bachelor degree

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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Job tags

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Salary