General Manager

Location

Olathe, KS | United States

Job description

Summary:

• Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. 
• This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. 
• Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems.
• Ensures compliance with all federal, state and local laws and ethical business practices.
• Essential Functions and Responsibilities include the following. 
• To perform this job successfully, team members must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
• Other duties may be assigned.
• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. 
• Professionally and promptly respond to all customers concerns or issues.
• Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. 
• Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member
• Handbook.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. 
• Document performance issues and take appropriate disciplinary action, up to and including termination.
• Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.
• Manage sales goals against budget & prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. 
• Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits.
• Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. 
• Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

PAPA JOHN’S INTERNATIONAL JOB DESCRIPTION
2 December 2018
General Manager
©2018 Papa John’s International, Inc. All rights reserved. Confidential proprietary material.

• This information is currently designed for use by corporate-owned Papa John's restaurants only. Consequently, some or all of the information found in this guide may or may not apply to, or be appropriate for your franchise store. The laws of each state and locality vary. Papa John's strongly encourages franchisees to review the appropriateness and legality of these materials with their human resources or legal counsel prior to use. The contents of these materials may not be copied or distributed to individuals outside the Papa John's system without prior written permission from Papa John's.
• Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.
• Supporting Change: Gives extra thought when responding to any team member concerns over the change. Communicates early success stories to promote learning and change. Speaks to the need for team members to learn from their mistakes and think outside the box. In a compelling manner,
• communicates the “What’s in it for me?” (W.I.I.F.M.) factor of the change for team members. Clearly communicates the business rationale behind the change. Explains how each team member will be impacted by the change.
• Developing Direct Report and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Planning and Organizing: Turns the vision or strategy into an actionable plan for team members to follow. Plans ahead to achieve short and long-term targets (e.g., people, product, service, sales and image). Uses trends and historical data to build forecasts (e.g., daily, weekly, and quarterly). Identifies future problems and puts plans into place to mitigate them.
• Ensures that project plans are executed on-time and within budget. Communicates the corporate objectives and clarifies how the team/department’s initiatives will help achieve them.
• Hiring and Staffing: Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
• Supporting Customer Focus: Ensures that each team member clearly understands their role in delivering the customer service brand promise. Regularly checks assumptions with team members regarding service requirements. Communicates any changes to customer service
• standards to team members in a timely manner. Provides constructive feedback to team members to help sharpen their service delivery.
• Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others;
• invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
• Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Functional Skills:

• Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis
• Cash management skills

This information is currently designed for use by corporate-owned Papa John's restaurants only. Consequently, some or all of the information found in this guide may or may not apply to, or be appropriate for your franchise store. The laws of each state and locality vary. Papa John's strongly encourages franchisees to review the appropriateness and legality of these materials with their human resources or legal counsel prior to use. The contents of these materials may not be copied or distributed to individuals outside the Papa John's system without prior written permission from Papa John's.

• High school diploma or GED required
• Serv-Safe/Local or State Food Service Certification preferred
• Stable employment history
• Two years successful restaurant management or supervision experience with salary progression preferred

Physical Demands: Physical demands that are constant are considered essential functions of the position. While performing the duties of this job, the team member is required to constantly use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 25 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 25 pounds.
Work Environment: While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

• Must be 18 years of age or older
• Must have a driver’s license valid under the laws of the state(s) where the team member works, proof of insurance, satisfactory vehicle and the ability to drive
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties in the restaurant
• Ability to manage with no supervision
• Bilingual in certain markets
• Work with phones, computers, fax machines and copiers
• Exempt, salaried position
• Employment is contingent upon satisfactory results of a background check

Job tags

Salary