Assistant Director & ERP Product Owner, Business Applications
University System Of New Hampshire
Location
Manchester, NH | United States
Job description
Summary
Operating Title
Assistant Director & ERP Product Owner, Business Applications
Long Classification Title
Senior Information Technology Manager
Campus Location
Concord, Durham, Keene, Manchester, Plymouth
Department
UNH Business Apps Admin/Integration
Summary of Position
Effectively assist in leadership, product ownership, strategic vision, and staff development to foster a dynamic culture, modeling the core values and keeping in alignment with the USNH mission statement, in support of the enterprise business applications for USNH . Reporting to the Director and Service Line Leader for the Business Applications Administration and Integration group ( BAAI ), the Assistant Director and ERP Product Owner oversees the day-to-day functions, of the project management, business analysis and operations support responsibilities for the BAAI team with an eye toward aligning the ERP product roadmap to strategic goals for all business offices.
Acceptable minimum level of education
Bachelor's
Acceptable minimum years of experience
7-10 years
Additional Job Information
Posting Number
PS4434FY24
Other minimum qualifications
- Bachelor's degree and eight years of experience in information technology field, Master's and six years, or combination of education and experience equal to twelve years.
- 3 years leadership/management experience
- Experience hiring, training, supervising, and evaluating staff members.
- Broad understanding of both management and technical problems and solutions with ability to implement most advanced sustainable solutions.
- Thorough and broad knowledge in area of expertise, from underlying principles to highest level of implementation and ability to apply those skills.
- Ability to work collaboratively and delegate work effectively to a team.
- Able to prioritize workload and multi-task in a fast-paced environment.
- Comprehensive information technology and management skills including the ability to troubleshooting complex problems.
- Familiarity with ERP information technology systems.
- Strong written and oral communication skills
Additional Preferred Qualifications
- Knowledge of application life cycle and development best practices
- Knowledge of information security best practices
- Direct experience working with the Workday ERP system
- Experience with vendor relationship management, especially for Software-as-a-Service (SaaS) applications
- Familiarity with ITIL /IT Service Management practices
- Familiarity with Lean, Six Sigma, or other methodologies for process and performance improvement
- Experience with project management tools and methodologies such as PMBOK , and PMI certification
- Experience working in a higher education environment and understanding of annual higher education business cycles
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
Percent Time Information (FTE)
1.00
Grade
29
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
Posting Details
Posting Date
02/19/2024
Open Until Filled
Yes
Closing Date
Posting Open to Internal Candidates Only?
No
Interested Internal Candidates Exist?
Yes
Job Category
Salaried Staff (Exempt)
Appointment Type
Regular
If TERM position provide projected end date
Equipment/Instruments
Drivers License and Physical Requirements. Please check all items that apply.
None applicable
Duties / Responsibilities Job Duties
Duty/Responsibility
Product Owner of the ERP
- Champions and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/organization initiatives related to the ERP .
- Plans and prioritizes product development and product feature backlog by working with stakeholders to evaluate needs, business requirements and business value ROI .
- Coordinates with the rest of the ET&S team to establish solutions, project milestones, tasks, time estimates and expected timeframes.
- Sets expectations with stakeholders to ensure proper understanding of expected outcome of work, anticipated involvement and time frame to complete it.
- Collaborates effectively with appropriate stakeholders on more complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects, escalating as appropriate.
- Uses influencing and negotiation skills to collaborate across USNH to deliver high-impact and cost-effective shared solutions.
- Provides leadership and oversight of IT projects work related to the ERP .
- Operationalizes customer support for new features and functionality of the product post go-live.
- Oversees and coordinates maintenance activities related to the ERP including patches, upgrades, and database refreshes based on the vendor released schedule.
- Maintains current knowledge of new feature sets, industry trends, concepts, best practices and procedures related to the ERP .
- Serves as product ambassador and thought leader, sharing knowledge and answering questions related to the ERP .
Duty/Responsibility
Staff Management
- Oversees the team project managers and business analysts working on all the projects within the department and the operations support team handling production level issues and security for our service line.
- Participates in resource allocation for incoming projects and overall capacity planning effort for the ET&S BAAI group.
- In collaboration with the Director and area leads, participates in recruitment, on-boarding, selection, hiring and training for the new team members.
- Listens to team member feedback, resolving issues or conflicts and removing barriers to progress and/or success.
- Provides team recognition and appreciation in celebrating successes and empowers team members to improve their confidence, product knowledge and communication skills.
- Conducts proactive regular staff evaluations, through annual performance reviews and regular 1:1 coaching sessions.
- Fosters a professional development driven working environment by encouraging training and providing mentorship for members of the team.
- Reviewer and approver of subordinate's time-off requests.
Duty/Responsibility
Project Management and Business Analysis
- Ensures customer understands expected outcome of work, anticipated involvement and time frame to complete it.
- Ensures projects are completed within budget, scope and are on schedule; engaging third party vendors and internal team members as appropriate.
- Maintains project plans and is capable of reporting on overall project status and timeline to ET&S Management.
- Consults and collaborates with internal and/or external stakeholders to determine more complex technical specifications from business requirements.
- Performs systems analysis, data analysis, and support for institution applications and administration systems.
- Gathers, analyzes, documents and validates the needs of business stakeholders.
- Identifies and recommends process improvements that significantly reduce workloads or improve quality for their assigned area(s) of responsibility.
- Provides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals.
- Creates documentation and maintains project specific files and updates.
- Documents areas where enhancements may be made or new functionality added for future follow-up.
- Performs project activities including requirements gathering, configurations, testing, training and go live support.
Duty/Responsibility
Operational Responsibilities
- Identifies and recommends process improvements that significantly reduce workloads or improve quality for their assigned area(s) of responsibility.
- Maintains awareness of planned maintenance via the published IT change calendar ensuring that any work related to the ERP strategic initiatives doesn't pose conflicts.
- Ensures the team members are entering their time sheets against projects for the ability to track estimates verses actual time for accurate capacity reporting.
- Utilizes Team Dynamics, Microsoft Teams and other provided applications and/or technology to optimize internal collaboration and to hold the team accountable to established metrics.
- Supports operational communication to affected departments and assists in coordinating resources if a broader incident related to our Service Line arises.
Duty/Responsibility
Participation in other strategic IT initiatives across the university system .
Supplemental Questions Required fields are indicated with an asterisk (*).
- How many years of supervisory experience do you have?
- None
- 1-2
- 3-5
- 6-10
- 10-15
- 15+
- Do you now or will you in the future require sponsorship to work in the United States?
Documents Needed to Apply Required Documents Optional Documents
Job tags
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