Technical Incident Manager / Situation Manager
Location
Woonsocket, RI | United States
Job description
Technical Incident Manager / Situation Manager
Woonsocket, RI
The ideal candidate will be based in RI and will work evenings and weekend shifts.
We can also consider candidates that are close to Dallas, TX/ Scottsdale, AZ/ Chicago, IL/ Florham Park, NJ
Job Description :
- Work in a Site Reliability Engineering (SRE) culture, driving long term stability and enhancements
- Emphasis on strong troubleshooting skills
- 4+ years of Production technical support
- Responsible for problem management process activities to remediate chronic problems.
- Monitor system for possible issues, performing system health checks as required
- Monitor and support production applications and environments
- Document and maintain installation and operations procedures.
- Participate in the 24x7x365 support coverage
Required Skills/Tools:
- Understanding of ITSM frameworks.
- Adept in the development of automated tools, systems, and services in multiple technology domains with excellent debugging and trouble shooting skills
- 3-5 years' experience in the following tools: Splunk, AppDynamics, ELK, Grafana, and cloud technologies (Microsoft Azure, Google Cloud Platform)
Desired Skills/Tools
- Exposure to health care /Retail domain
- Technologies: JAVA-J2EE, Unix/Linux. PL/SQL, Oracle Golden Gate
- Strong business acumen, communication, and presentation skills.
Education & Preferred Qualifications
Job tags
Salary
