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Location

Birmingham, AL | United States

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Job description

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities:

• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Record customer interactions and follow up on their experience with our company
• Communicate frequent customer suggestions to the team to troubleshoot
• Maintain customer accounts and update with new account information as needed
• Make outbound calls to the Customer
• Identify Customer Needs and Provide Solutions
• Provide Excellent Customer Service and Customer Relations
• Build, maintain, and manage customers' accounts

Qualifications:

• Display strong communication skills, active listening skills, and personal skills
• Strong knowledge of customer interface and interaction
• Must have graduated high school, received a G.E.D. or equivalent
• One year or more of customer service and sales experience (recommended)
• Excellent Listening and Communication Skills
• Reliable Transportation
• Laptop and/or iPad
• High-Speed Internet
• Quiet Work Space

About Company: Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.

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Job tags

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Salary