Location
Asheville, NC | United States
Job description
Receptionist
We are seeking a Receptionist with excellent customer service skills and a positive attitude.
FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company.
What We Offer
- Medical and Dental
- 401(k) Plan
- Personal Time Off
- Growth opportunities
- Paid Training
Responsibilities
- Calculate the customer’s bill using the dealership’s computer system
- Receive payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Ability to communicate customers' interests needs and requests to management
- Professional personal appearance
Job tags
Salary
