KEATING
Location
Manhattan, KS | United States
Job description
Keating & Associates, Inc.
TPA Department Manager
At Keating and Associates, each individual has a unique ability, a unique story, and a unique contribution that is vital to our success. With diverse experiences, cultures, backgrounds, and beliefs we are a better company, and we better serve our valued clients. True teamwork is only possible when we embrace that our differences make us better together. By creating an environment where people are welcomed and equipped to do their best, we fully embrace our core values of excellence, abundance mindset, and teamwork.
What Keating and Associates can offer you!Job Summary
The TPA Department Manager oversees the strategic, operational, and service relationships that enable the TPA Department’s functionality and success. Additionally, you provide leadership and management to department staff to meet the deadlines and expectations of ERISA, DOL, and IRS as it pertains to client documents. By creating and upholding streamlined processes followed by all, you will ensure that efficiency and growth continue. You will be responsible for tactfully handling confidential and time sensitive material as well as be expected to gain and utilize expertise in a wide variety of field concepts, practices, and procedures within the industry. You will rely on experience, judgement, and a high degree of research to plan and accomplish goals to keep the department competitive and within compliance.
The position is exempt, is eligible for remote work, and can be located either from a remote home office or one of our branch offices in Manhattan KS, Kansas City area, or Chicago. The TPA Department Manager will report to the Director of Operations.
Responsibilities include, but are not limited to:
Align with and implement company leadership’s vision for the TPA Department and translate that vision through influential and motivational leadership of the staff team, in addition to conveying this vision consistently to our larger community of advisors and staff.
Administer personnel functions of the TPA Administration team including recruiting, hiring, onboarding, development through regular check-ins, and performance reviews; approval of job descriptions; placement of personnel and development of career plans; and compensation planning.
Set expectations and provide management and accountability of the training and mentoring processes and successful performance of the staff within the team.
Monitor, delegate, and review workflow processes to ensure compliance and efficiency
Accounting work on retirement plan annual valuations.
Advise financial advisors on regulation changes and corrective actions.
Evaluate, learn, maintain, and improve technology of department.
Grow and maintain advisor, client, and vendor relationships, owning the customer service experience for advisors and clients.
Facilitate sales process of new plans with advisors and prospective clients.
Coordinate with other departments to promote efficiency and teamwork.
Monitor, maintain and implement professional and field-related knowledge regarding TPA plans’ current and new federal regulations.
Oversight of compliance administration:
Monitoring and implementation of industry-specific regulations; verification and organization of client data; and achievement of regulatory deadlines.
Interpret plan rules to ensure compliance with plan documents.
Overseeing the creation of plan documents, contracts, and proposals.
Prepares marketing communication regarding department achievements and differentiators to support our advisors’ successful sale of new plans.
Performs all other duties and responsibilities as assigned.
Desired skills include:
Demonstrates ability to establish and maintain a respected position of leadership from which to influence, motivate, support, coach, and collaborate with a remote team to achieve desired outcomes
Accounting experience or strong math skills
Strong technology and software skills, including knowledge in Microsoft Office 365 and customer databases, and an ability to research alternative solutions to increase desired outcomes
Ability to handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner
Demonstrates initiative, adaptability, and ethical judgment in solving problems and implementing solutions
Detail-oriented with the ability to train and develop the team to maintain a strong attention to detail, reducing errors and achieving compliance
Excellent time management and prioritization skills to manage and carry out completion of assignments with frequently changing priorities and deadlines in a fast-paced work environment
Consistent ability to deliver clear, effective communication in all formats when working with clients, financial advisors, staff, and outsourced partnerships
Required Qualifications include:
10+ years of industry experience OR college degree plus 5+ years of experience
Retirement Plan Fundamentals Certification
QKA Credential or equivalent
Preferred Qualifications include:
QKC Credential or equivalent
Experience in Retirement Plan Fiduciary Rules
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