Conference Services Manager
Location
Illinois | United States
Job description
Q Center is looking for a Conference Services Manager to join our team!
Job Summary
The Conference Services Manager is responsible for coordinating, supervising, and directing all aspects of the conference services department including moving, setting up, operating, and maintaining audio visual equipment while maintaining or exceeding financial objectives and service standards. This position will work closely with the event planning team to ensure successful execution of events and functions. The Conference Services Manager will provide technical support for meeting rooms and guests, resolving any technical problems. This position will make recommendations to establish standards and procedures to improve service and ensure guest satisfaction.
The schedule for this position varies, including some evenings and weekends.
Starting rate for this position is $60,000/year.
Benefits
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
Education & Experience
- Minimum 3 years of progressive experience in a hotel or a related field required.
- High school diploma; college course work in related field preferred.
- Minimum 2 years previous supervisory responsibility required.
- Must be proficient in Windows and Microsoft Office; experience with Delphi and meeting matrix is preferred.
Physical Requirements
- Flexible and long hours sometimes required.
- Must be able to work weekends and holidays and work a varied schedule that includes days and evenings.
- Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Fundamental Requirements
- Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Oversee and manage the daily operations of department and associates, including temporary staff.
- Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
- Define and implement department objectives and standard operating procedures.
- Manage budget, forecast, expense, records, and contracts.
- Ensure preparation of required reports, including (but not limited to), payroll, revenue, associate schedules, and quarterly action plans; assist in maintaining an organized and comprehensive filing system with documentation of purchases, invoices, schedules, forecasts, reports and tracking logs; submit required reports in a timely manner.
- Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
- Develop labor schedules to align with operation needs ensuring guest and client satisfaction; make changes for-the-week, in-the-week as business changes occur and effectively communicate changes timely and appropriately.
- Interview candidates for open department positions and follow standards for hiring approvals.
- Conduct departmental training, departmental meetings developing associate morale and skills.
- Motivate, coach and counsel all department personnel according to Q Center Policy.
- Conduct associate performance reviews in accordance with Q Center standards.
- Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
- Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Maintain a clean, organized work area and manage all necessary department supplies.
- Ensure overall associate and guest satisfaction and safety is achieved.
- Perform other related duties as assigned.
- Assist with contracting technical specialists or vendors to solve problems.
- Determine priorities and parameters of new projects; discuss system capacity and equipment acquisitions.
- Oversee the operations of the audio/visual systems; troubleshoot and rectify any problems.
- Ensure preparation of daily set up sheets align with staff levels.
- Ensure room start ups are handled in a timely fashion while providing excellent guest service.
- Aid in the execution of all capital initiatives with Director of Conference Services and work closely with Facilities on coordinating projects.
- Maintain and control inventory quantities ensuring equipment is in good working order.
- Ensure all storage locations are clean, organized, hazard free and in compliance with safety standards.
- Manage loading dock and staff to ensure proper procedures are incorporated.
- Manage recreation games and set up to ensure proper procedures are incorporated.
- Review that all quality checks are meeting or exceeding standards.
- Focus the conference services department on their role in contributing to the Guest Service Audit scores.
- Coordinate logistics with Planners and other departments daily.
- Train staff regularly and ensure they are all capable of helping with start-ups and trouble shoot equipment when needed.
The Q Center:
Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
EEO is the Law Supplement Notice Pay Transparency
If you require a reasonable accommodation to complete an application, please email your request to
[email protected] and provide the job title to which you are applying.
Job tags
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