IT Specialist / Senior IT Specialist - Technology Services | University of Illinois - Urbana-Champaign
University of Illinois - Urbana-Champaign
Location
Urbana, IL | United States
Job description
IT SPECIALIST / SENIOR IT SPECIALIST Field Consulting - Technology Services Technology Services is looking for an IT Specialist or Senior IT Specialist to join their Field Consulting Team. IT Specialists provide IT support, technical advice and consulting services for assigned units across campus. This includes supporting both Windows and Macintosh-based systems in an enterprise infrastructure environment; and deploying and maintaining various types of endpoints including servers, desktops, laptops, tablets, mobile devices, and printers. This position reports to the Manager of IT Solution Services who reports to the Assistant Director of IT Client Services. While some work flexibility is available, the position will be located on-campus.
Why Illinois? Why Technology Services? Job Summary IT Specialists for the Field Consulting team are responsible for customizing IT services, solutions, and support to meet the unique IT needs of their assigned campus unit(s). Areas of support may include, but are not limited to, end user support, desktop configuration, active directory, local infrastructure, hardware, software, system administration, and networking.
DUTIES & RESPONSIBILITIES IT Specialist - Provide Desktop and Local Infrastructure Support
- Analyze, develop, and apply selected IT services to research activities involving the storage, transmission and processing of data and application of technology to increase the effectiveness of faculty research, learning and teaching.
- Consult with faculty and staff on installation and use of software applications which also interface to or utilize network connections.
- Advise on use of varied computing and communications technology.
- May participate on cross-functional teams, with limited authority for final decision making.
- Help users find tools, software, to meet their needs.
- Solve IT problems with limited supervision.
- Document work details and time via weekly status report.
- Provide excellent Customer Service
- Understand the overall processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
- Partner with Technology Services IT Operations team by setting and managing the expectations of customers.
- Promote use of centralized services, acquire such services and adapt such services to unique needs of unit.
- Act as an advocate for Technology Services customers in service planning and deployment across the organization.
- Resolve customer satisfaction issues.
- Write documentation as required.
- Research and Planning
- Participate in planning, research, purchasing, and installation of future systems and products, including hardware and software deployment.
- Work with units in establishing the unique technological needs for the unit's learning and research environment.
Senior IT Specialist - Additional Responsibilities - Provide Desktop and Local Infrastructure Support
- Provide cost-benefit analysis of alternative solutions to centralized services where required but strongly promote use of cost-effective centralized services.
- Analyze functional and performance issues associated with unit's use of technology, collaborate with peers on possible solutions and implement correction actions in a timely manner.
- Apply technology with minimum of supervision and using considerable evaluation, originality and/or ingenuity.
- Work on cross-functional teams, with limited authority for final decision making.
- Understand the mission of Technology Services, the Technology Services Field Consulting group, and the assigned department/working group.
- Understand the function and purpose of the assigned group and how this relates to other University unit and college functions and purposes. Is aware of how University requirements affect assigned unit requirements.
- Document work details and time via weekly status report.
- Consult with faculty and staff to find tools, software, to meet their needs.
- Identify and solve IT problems independently.
- Provide Server and Campus Infrastructure Support
- Administration and customization of centralized network services, local LAN switch management, unit level management of desktops, including unit strategies for best delivery of needed applications to unit. Collaborate with other IT professionals, both within and outside of consulting group, to achieve IT service success.
- Communicate IT services and strategies via presentations and documentation to supported users, college administrators, and IT peers.
QUALIFICATIONS IT Specialist
Required Qualifications - High school diploma or equivalent.
- Three (3) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- 30 semester hours equals one (1) year
- Associate's Degree (60 semester hours) equals eighteen (18) months
- 90 semester hours equals two (2) years
- Bachelor's Degree (120 semester hours) equals three (3) years).
- Demonstrated experience with Windows, Macintosh, or UNIX/Linux operating systems on TCP/IP networks.
Preferred Qualifications - Experience administering TCP/IP LANs.
- Server system administration experience.
- Experience diagnosing network problems and maintaining network security.
- Windows, Macintosh, or UNIX/Linux workstation administration experience.
- Training experience.
- Experience managing support staff or facilities.
- Experience in participating in diverse workgroups.
- At least partial completion of an IT-related certification/training program such as Microsoft, Linux, Oracle, Project Management, U of I training cert, security, A+.
Senior IT Specialist
Required Qualifications - High school diploma or equivalent.
- Five (5) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows:
- 30 semester hours equals one (1) year
- Associate's Degree (60 semester hours) equals eighteen (18) months
- 90 semester hours equals two (2) years
- Bachelor's Degree (120 semester hours) equals three (3) years).
- Demonstrated experience with Windows, Macintosh, or UNIX/Linux operating systems on TCP/IP networks.
- Experience diagnosing network problems and maintaining network security.
- Experience providing IT solutions through Cloud service providers such as AWS, Azure, Box, Dropbox or OneDrive.
Preferred Qualifications - Training experience.
- Experience managing IT support staff or facilities.
- Experience in participating in diverse workgroups.
KNOWLEDGE, SKILLS, & ABILITIES IT Specialist - Computing hardware aptitude.
- Demonstrated ability in effective communication and collaborating in a high performance team environment.
- Demonstrated commitment to customer service.
Senior IT Specialist - Technically skilled with most, if not all, of the following concepts: RAID, server virtualization, desktop virtualization, networking (OSI Model), IT security, OSimaging, Active Directory, GPOs, and MS Office.
- Understand IT service processes and configuration management.
- Understand common network services such as DNS, DHCP, VoIP.
- Knowledge of scripting or programming in at least one language. Basic knowledge of network concepts like routing, switching, or wireless technologies.
- Basic knowledge of security concepts such as access control, authentication/authorization.
- Advanced Computing hardware aptitude.
- Demonstrated ability in effective communication and collaborating in a high performance team environment.
- Demonstrated commitment to customer service.
- Project Management skills
Appointment Information This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, overtime exempt and appointed on a 12-month basis. The expected start date is as soon as possible after 3/11/2024. Salary range starts at $57,000 annual for the Specialist level and $67,000 for the Senior level. Final salary is determined by a combination of internal equity and experience.
Sponsorship for work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at .
Application Procedures & Deadline Information Applications must be received by
6:00 pm (CST) on
Monday, February 12th . Apply for this position using the 'Apply Now' button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered.
To complete the application process:
Step 1) Submit the Staff Vacancy Application using the 'Apply Now' button at the top of the page.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.
If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Samantha Willits-Rosten, HR Specialist at
[email protected] . For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify . Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing
[email protected] .
Requisition ID : 1022453
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About University of Illinois - Urbana-Champaign
The University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. With our land-grant heritage as our foundation, we pioneer innovative research that tackles global problems and expands the human experience. Our transformative learning experiences, in and out of the classroom, are designed to produce innovative alumni who desire to make a significant, societal impact.
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