Location
Destin, Okaloosa County, FL | United States
Job description
since our launch in 1993 with a collection of six essential handbags, kate spade new york has always stood for optimistic femininity. today, our brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. polished ease, thoughtful details and a modern, sophisticated use of color—kate spade new york’s founding principles define a unique style synonymous with joy. under the vision of creative director nicola glass, we continue to celebrate confident women with a youthful spirit. kate spade new york is part of the tapestry house of brands.
Essential Duties & Responsibilities:
Client & Service Expert:
· Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
· Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
· Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
· Ensure team is compliant with all clientele standards and thank you note program.
· Ensure all associates complete the sales training program.
· Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent:
· Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
· Responsible for assuming the SL role in manager’s absence.
· Lead by example with the achievement of personal sales goals.
· Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
· Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
· Conduct ongoing review and assessment of employee performance.
Building Brand Equity:
· Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
· Ensure brand and operating standards are met to support brand consistency.
· Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
· Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.
Operational Excellence:
· Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
· Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
· Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets.
· Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.
Qualifications:
Education and Experience Required:
· Minimum 3 years management experience in a comparable retail environment
· College degree preferred
· Prior luxury goods experience preferred
Skills & Abilities Required:
· Professional sales development and exceptional interpersonal skills
· Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
· Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
· Comfortable in making decisions and mediating conflict within a team-environment
· Proficient in windows-based software such as excel, word and outlook
Physical Requirements:
· Available to work store schedule, as needed, including evenings and weekends
· Standing for extended periods of time
· Able to safely lift boxes up to 40 pounds
· Comfortable climbing ladders
Job tags
Salary
