The Spa Receptionist

Location

Chandler, AZ | United States

Job description

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be customer service focused
• Must understand the basic principles of auditing, balancing, and closing out accounts. 
• Must be able to commit and meet sales goals of the boutique
• Must be able to respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook. 
• Must have excellent communication and problem solving skills
• Must have Apple and Microsoft Literacy
• Must know how to operate printers and various other office equipment. 
• Must be able to prioritize tasks and handle multiple tasks simultaneously. 
• Willingness to work flexible hours including days, evenings, weekends, and holidays 

Daily Functions:

• Ensure the facility is always clean and presentable to The NOW standards.
• Be accountable for transactional corrections and follow-up.
• Assist with group bookings and communicate directly with group inquiries.
• Maintain documents, reports, spreadsheets, and protocols as directed.
• Participate in retail and back-of-house inventory counts
• Assist in forecasting staff needs, related to seasons and staff retention.
• Participate in boutique supplies, retail, linen, and equipment inventory weekly to ensure the facility is well prepared and replacement purchases are planned monthly.
• Share suggestions, voice challenges, or any specific concerns to the Leadership Team.
• Assist General Manager with guest complaints and/or concerns.
• Collaborate with the Leadership Team during regular meetings regarding any improvements.
• Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours

****Ideal Candidate:

We seek sales-oriented, self-sufficient , and hard-working individuals with a passion for health and wellness. The belief is that self-care is essential for all. 

What Employees Value about the Now:

• Aggressive bonus structure
• Discounted Services
• 10% Discount massages for family members

The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.


The NOW has reimagined the accessibility of a walk-in neighborhood massage spot with the premium menu of services and beautiful design typically associated with upscale day spas. Each NOW boutique uses canvas draping to separate therapy spaces creating an airy feeling that adds to the soothing atmosphere. Natural wood surfaces and exposed beams are coupled with sheep skins, cactus galleries and crystal grids. All the elements are aligned to form the ultimate zen environment for optimum relaxation.
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing our thoughtfully crafted menu with customizable enhancements, healing products, and singular design aesthetic to cities all over the United States.


Restore Your Body. Reset Your Soul.

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Salary