1416617 Customer Delivery Program Manager - National Security

Location

Herndon, VA | United States

Job description

*** The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government TS/SCI Polygraph Clearance *** 

***   Must be located within commuting distance to Herndon, VA and BE ABLE TO WORK ONSITE 3-4 DAYS PER WEEK  ***

What You'll Do

This position serves as the Service Delivery Leader/Customer Program Manager for Accounts in the National Security Operations Market in US Public Sector. This role is a partner to Cisco Sales in enabling customer success with Cisco Architectures and Solutions. The Service Delivery Leader is responsible for setting the strategic services direction that anticipates and addresses the business and technology needs for our top strategic customers. This plays a leadership role in critical delivery engagements, ensuring operational excellence in service delivery execution and to assure customer objectives and business, innovation, and operational outcomes are achieved. Influencing customer decision making via compelling points of view and thought leadership on technology drivers for their business and has a high degree of credibility with both their business and IT executives. As a trusted advisor, you will assess the customer requirements, influence service delivery methods, and execute improvements through the eyes of the customer. 

• Build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals; influence customer line of business (LoB) executives around technology strategy, bridging the gap to IT; influence and work with customer procurement - understand process, commercial terms, etc.
• Create an overall vision and strategic plan for the customer's success in applying, using and adopting Cisco technology to achieve their business outcomes
• Responsible for executive communications to the customer and to Cisco senior leadership
• Lead service delivery experience to the customer - single point of ownership and accountability for all customer service delivery related activities and interaction
• Lead a matrixed and diverse team of Program Managers, Project Managers and Engineers responsible for delivering high quality services and outcomes to our customers. 
• Manage customer level profitability - manage and report contract metrics, identify new revenue opportunities, drive revenue recognition, manage efficiencies, drive productivity, manage projects successfully while meeting revenue and cost budgets
• Assure customer outcomes and customer satisfaction with service delivery, drive value in service delivery and maximize customer loyalty with key stakeholders
• Successfully partner with customer sales leadership and key Cisco stakeholders to develop and execute 1–3-year integrated account plans and expansion strategies that result in business growth
• Innovate around delivery process, engagement models, business management, and customer intimacy - demonstrate improvement in business execution and be seen as a go to resource in helping shape portfolio and technology direction

Who You'll Work With

The Cisco U. S. Public Sector Organization transforms how our customers protect our nation, serve our communities, and educate the workforce of tomorrow. We connect people and technology. We innovate in all facets of our work, from customer satisfaction to operational excellence to mission success. Finally, we lead our customers by focusing on their needs, by owning their problems, by building relationships, by simplifying technology, and by delivering profound impact to their mission in the US and across the globe. 

The Delivery team provides emerging solutions and architectures to customers - along with cutting edge consulting to ensure customer success. Our team members work collaboratively and together to deliver business outcomes to our customers, along with the resources to ensure personal and professional growth.

Who You Are

You've got experience advising customers, managing complex delivery engagements, and supporting the consultative sales process. You develop deep and trustworthy relationships with your stakeholders. You have a reputation of delivering projects on time and within budget that result in glowing customer references and team members who want to do it all over again. You have good analytic and decision-making skills. Your strong communication skills and high emotional intelligence help you influence others.

Our minimum requirements for this role: 

• 10+ years relevant industry related experience
• Expert skills in customer delivery management
• Ability to influence decisions related to services and technologies across customers IT and Lines of business
• Financial and Business Acumen - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)
• College Degree (Bachelor, Masters) - technical or business
• Successfully navigate across Cisco and customer landscape to drive mutual success - understand and manage political realities to achieve goals
• Must be a US Citizen

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

*LI-VL1
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