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Location

Framingham, MA | United States

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Job description

Oracle Back End Engineer 7+ years' IT experience implementing different Oracle products experience

Oracle Back End Engineer requires:
Bachelor's Degree in IT or equivalent work experience
7+ years' IT experience implementing different Oracle products
5+ years' experience implementing and/or supporting Oracle Xstore
5+ years' experience implementing and supporting Oracle E-commerce & MOM suit
2+ years' of experience using enterprise software development (preferably Java)
Solid understanding about Oracle Database 12c/19c/21c
Java software design and/or development
5+ of experience on Oracle Weblogic server
Functional and technical knowledge of Xstore suite version V15 to V19 and V21
Hands-on experience in planning, testing, and executing upgrades and patches
Good understanding of retail POS processes, including customer facing (sales, returns, promotions, pricing, loyalty, etc.) and back-office functions (cash management, open/close, TLOG, data flow)
Communication skills - Must be able to effectively convey technical information to diverse audiences
Strong interpersonal skills - including the use of written, electronic, and oral communication
Sound problem-solving, reasoning, analytical, aptitude, attention to detail skills
Time-management skills, self-motivated and directed
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to present ideas and solutions in user-friendly language/ Ability to explain technical concepts to inexperienced users
good understanding of Xstore architecture including Lead-Non lead
Good understanding of Xstore Office suite
Good understanding about EOD process and as well store opening process for Xstore POS
Responsible for coding systems or updating programs by altering code strings (mainly Java) if necessary
Should have high level understanding on Client platform footprint that includes Oracle technology products, Exadata, VMware ? Linux vm?s, HyperV and windows 10
Manage day to day activities such as incidents, problem tickets and change management
Escalate the incidents to leads if you see that issue is not getting attention
Cross collaborate with different support teams during any critical incidents, and also owning any of the takeaways

Oracle Back End Engineer duties:
Focuses on operations support, code deployments and rollout issues to ensure consistent delivery of IT services to our business stakeholders
Responsible for the Oracle XStore POS support that spans entire Client NA
Manage upgrades, patches, and support issues as they occur
Act as a SME supporting Helpdesk and L2 teams
Willing to support and be on the off hours shifts
Partner with our third-party support vendor to ensure system stability
Manage the upgrade process to newest version of the software
Provide customer service to internal and external guests to ensure consistent experience
Document any new issues as the SOP?s for the support teams
Escalate issues in line with company processes to ensure customer demands are met

Employment Type: Full-Time
Salary: $ 72.00 Per Hour

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Job tags

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Salary