Client relations specialist
Location
Marietta, GA | United States
Job description
Job Description
Client Relations SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
A key role in assisting the sales team, the Client Relations Specialist prepare sales proposals for B&R (Budget & Reporting) Automation, Robotics & Discrete Automation Machine Automation in Roswell, Georgia.
The Client Relations team performs an inside sales function to support the sales force of B&R North America. You will work closely with sales, engineering, logistics and the business units to facilitate a positive customer experience, as well as an efficient and streamlined work environment. In this role, you will act as a liaison for our customers to provide assistance with their various needs and inquiries, both in the pre and post sales phases. The core mission of the Client Relations team is to support our sales force, so they may stay focused on selling and winning new customers.
This position reports to
Regional Manager, SouthEast
Your responsibilities
- Sales Support: Contribute to the development and management of the sales strategy and trajectory of complex customer relationships
- Assist the sales team with navigation of internal procedures to facilitate a smooth progression at various stages of the sales cycle
- Assist the sales team by building quotations, establishing pricing and finalizing the customer’s bill of materials in preparation for order processing
- Conduct and/or participate in customer meetings independently or alongside sales team
- Provide the sales team with sales, quality, repair or delivery performance reports
- Product Awareness: Develop a familiarity with B&R product groups, technical capabilities, customer applications, industry trends and emerging innovations in the industrial automation market
- Execute basic product support, referencing intercompany resources
- Foster a natural curiosity and drive to expand one’s technical, product and industry knowledge
- Customer Service: Develop close relations with key customer accounts by processing their orders, reviewing the status of their open orders and deliveries regularly, communicating with the main purchasing contact person and addressing any logistical issues or needs
- Act as liaison between the customer, sales team, logistics, engineering, management, business units and the headquarters in Austria to facilitate a positive customer experience
- Employee Development: Participate in introductory product training with B&R engineers
- Engage in initial and recurring order processing, SAP and customer service training locally
- Attend intensive new employee sales oriented training course, as well as ongoing sales workshops and webinars
- Other Tasks: Provide support and back-up to various departments
- Provide, organize and/or create reference documentation as resources for customers, as well as internal procedural documentation
- Provide training on internal resources and tools
- Attend trade shows in a support capacity to the sales and marketing teams
Your background
- Bachelor’s Degree or Associate’s Degree preferred and 4 years customer service experience preferred
- Excellent written and verbal communications skills
- Excellent customer service skills
- Problem solving and critical thinking skills
- Proficiency in Microsoft Word, Excel and PowerPoint
- Ability to work efficiently both independently and as a part of a decentralized team
- Strong organizational skills
- Positive attitude with a focus on continually improving performance
- Background in science/engineering or an interest in technology innovation beneficial
- Experience with SAP beneficial, but not required
- Domestic and international travel; up to 10 percent in North America; occasional International
- Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits - Retirement plan
- Life insurance
- Disability insurance
- Wellbeing program
- Healthcare plan
More about us
ABB's Machine Automation Division, also known to our customers as B&R, is an innovative automation company headquartered in Austria with additional offices around the world. B&R became part of ABB's Robotics & Discrete Automation division in 2017 and, together with the ABB Robotics division, employs more than 11,000 people at over 100 locations in more than 53 countries. As a leading global provider of automation solutions, B&R develops, produces and sells industrial electronics, software solutions and mechatronic solutions as well as technologies for machine and factory automation. Since 2020, B&R's automation portfolio has also included Codian brand delta robots. With its innovative solutions, B&R sets new standards and consistently exceeds its customers' expectations.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All Qualified Applicants Will Receive Consideration For Employment Without Regard To Their Race, Creed, Color, Ancestry, Religion, Sex, National Origin, Citizen Status, Age, Sexual Orientation, Gender Identity, Disability, Marital Status, Family Medical Leave Status, Or Protected Veterans Status. For More Information Regarding Your (EEO) Rights As An Applicant, Please Visit The Following Websites
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to
[email protected]. Resumes and applications will not be accepted in this manner.
Publication ID: US90461980_E1
Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes. Before applying, please read our Fraud Warning.
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