Customer Service Assistant

Location

Franklin, WI | United States

Job description

Are you seeking to advance your career in Customer Service? Look no further!

This is your opportunity to join Custom Fabricating & Supplies, where our Customer Service Assistant plays a crucial role in our sales funnel. In this role, you will contact potential business-to-business (B2B) clients, engaging with them through various channels to nurture them into leads for our sales team. The ideal candidate will make 200-300 calls per week and send emails through our CRM system.

At Custom Fabricating & Supplies, our goal for this position is to generate sales leads and create growth opportunities for the Customer Service Assistant. Success in this role will lead to opportunities for advancement, potentially into a Customer Service Representative position as our team expands.

Join our CFS family and share your resume today!

Job Responsibilities:

• Execute targeted B2B cold calling/email campaigns to generate new business leads.
• Refine strategies based on feedback and results.
• Qualify leads, identify decision-makers, and gather essential information using our CRM system.
• Communicate necessary information to the Sales team for continued lead nurturing.
• Document and track calls and results in our CRM system and engage in timely follow-ups.
• Meet or exceed weekly and monthly targets.
• Maintain a basic knowledge of our products and services to address questions or concerns.
• Learn and follow the CFS Quality Policy.
• Adhere to stated policies and procedures.
• Pursue personal development of skills and knowledge necessary for effective performance.
• Maintain a positive customer relations approach towards visitors, customers, and employees.
• Maintain a high level of confidentiality on all matters involving Custom Fabricating & Supplies.
• Perform additional tasks as assigned.

Skills and Knowledge Necessary for Effective Performance:

• Self-motivated.
• Ability to work in a fast-paced, target-driven environment.
• Ability to handle objections and rejections gracefully.
• Ability to organize and manage multiple priorities with accuracy and confidentiality.
• Strong written and verbal communication skills.
• Ability to build relationships with clients.
• People-oriented and results-driven.
• Professional demeanor.
• Ability to comprehend and follow instructions.
• Ability to problem-solve.
• Ability to work individually as well as part of a team.
• Organized with attention to detail.
• Excellent time management skills.
• Positive attitude and willingness to learn.

Qualifications:

• High School Diploma or equivalent.
• Cold calling experience, preferred.
• Proficient in Microsoft Office Suite.
• CRM experience, preferred.

Job tags

Salary

$20 per hour