Customer Service Support Representative

Location

Andover, MA | United States

Job description

Who you are:

The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions. This position can require overtime hours, as needed, in times of increased workload.

ABOUT OUR CLIENT:

Our client NEOlab, or New England Orthodontic Laboratory, is a family-owned and family-run orthodontics manufacturer serving the Boston area. They are located in Andover, MA and are home to more than 120 employees.

Duties and Responsibilities:

• Input patient data from doctors' prescriptions for orthodontic models or appliances
• Field phone inquiries and operate a multi-line phone system
• Make phone calls to doctor's offices to clarify or request missing information
• Help with remakes and repairs when needed
• Use UPS World Ship
• Ability to multitask and cross train when needed in other areas
• Follow detailed directions
• Problem solve as needed
• Learn when to ask for assistance and when to independently make decisions
• Work as a team player
• Work in a fast-paced manufacturing environment
• Work in a stationary position for several hours at a time
• Look at a computer screen for several hours at a time

MINIMUM EDUCATION AND WORK EXPERIENCE

• Detailed orientated
• Great work ethic
• Professional phone presentation
• Time management skills
• Must have a positive attitude and work well with others.

Job tags

Salary

$22 - $24 per hour