Location
Wisconsin | United States
Job description
MARS Solutions Group is looking for an experienced Switchboard Operator for a client in Summit, WI . Our client is a well-known and highly respected health care company seeking bright, tech-savvy talent. Join a strong, innovative, and growing team with impressive employee perks.
Job Title: Switchboard Operator
Location: Summit, WI, 53066
Duration: 02+ Months Contract
Timings: Shift 2, Start time- 03pm - 11:30pm
Job Summary :
To receive and process incoming calls from the switchboard and route to proper places. Responds to emergencies and alarms according to policies and procedures. Provides assistance with the use and distribution of pagers for hospital and medical staff and supports the paging system. Supports the hospital and system philosophies as well as maintains an exemplary guest relations attitude.
Major Responsibilities:
Receives and processes incoming and outgoing calls for the Communications department.
- Answers, transfers, and directs internal and external incoming calls including but not limited to, physicians, hospital staff, patients to proper numbers.
- Gives routine, non-interpretive information on request.
- Provide information on patient location and be familiar with call restrictions of each area.
- Assist fellow employees with exchange of information.
- Provide general information regarding the hospital and offices to patients, physicians, associates and all other callers.
- Determine what action to take when an immediate problem arises with the Cisco telephone system, Amcom system or Code issue.
- Ability to provide an appropriate initial response to angry callers and contact correct people.
- Maintains confidentiality.
- Ability to handle multiple tasks simultaneously.
- Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses it for improvements in services; acts with the customer in mind.
Follows proper protocol for all emergency procedures
- Monitor alarms and contact proper personnel when needed.
- Contact proper individuals/departments for emergency situations.
- Process 911 calls from all sites connected to the Sherman campus switch.
- Thorough knowledge of the operations of the Amcom system and the Communications department.
- Use proper procedural sheets for documenting all codes.
- Monitor Weather Radio and alerts appropriate personnel when necessary.
- Staffs accordingly when a department associate has unscheduled time off. If necessary, pages coordinator or manager for approval if needed for overtime.
- Communicate problems with staff or equipment to the other operators immediately including updates to the oncoming shift change operator.
- Keep work area clean and safe.
Follows proper procedure for all aspects of supporting the paging operations
- Able to program long range papers through the outside vendors.
- Able to distribute and explain functions of pagers.
- Able to receive pagers for repair and write down proper information.
- Working with customers in troubleshooting issues and/or replacing pagers.
- Calling the paging system vendor (American Messaging) for issue management.
- Can effectively work under pressure.
- Monitors on Emergency Code Pager notification that the Code has been paged out correctly and assists other operators when necessary, including exchange of information.
Maintains exceptional guest relations and promotes the hospital/system philosophy.
- Interact with clients, patients, visitors in a helpful, courteous, and results-oriented manner, according to established departmental and hospital guidelines.
- Use proper telephone etiquette and acts in a courteous and professional manner on all calls.
- Respect ideas, opinions, and assistance from peers, management, and hospital staff to promote a team environment.
- Participate in quality and process improvement efforts.
- Encourage and treat all associates and customers with respect, integrity and dignity.
- Builds relationships by assisting coworkers with conference phone set up and/or patient room phones as needed.
Education/Experience Required:
- High School Diploma or equivalent.
- 1 + year experience in a position requiring frequent interaction with customers, clients, students, and/or prospects, either face-to-face or via telephone.
- Some experience in answering service/switchboard areas.
Knowledge, Skills & Abilities Required:
- Computer and typing skills.
- Ability to speak, read, write, and understand English clearly, as related to job activities.
- Has excellent spelling and grammar.
- Exhibit good judgment and take reasonable action to accomplish objectives with minimal direct supervision.
- Good Communications skills.
- Analytical and problem-solving skills.
- Basic PC skills with the ability to navigate in Windows environment.
Physical Requirements and Working Conditions:
- If the position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when the patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbents may be required to perform other related duties.
About MARS Solutions Group: MARS Solutions Group is a contingent staffing firm with access to a wide variety of jobs at various clients across the country. We operate with the consultant's best interests in mind and align them with roles that match their skills, aspirations, and interests. MARS values our relationships with consultants. Therefore, we will stay in touch throughout the duration of the contract to ensure the job is going well and that the role meets their career development needs.
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