Arthur J Gallagher Risk Management Services, Inc
Location
Rolling Meadows, IL | United States
Job description
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Introduction The CSO Learning Coach is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization (CSO). This role is part of the GGB-US Learning & Development Team and will report to the appropriate team leader. The CSO Learning Coach will have direct impact on the service team's ability to execute and implement the needed changes to deliver on its vision: Continuously improving the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive.
How you'll make an impact Learning Coach Primary Areas of Focus:
- Develop and drive the learning and development needs for GGB-US Client Service Operation.
- Deliver high-quality, enterprise-wide training solutions within Regions and Division.
- Drive adoption of process and system utilization and best practices through training that supports employees who are new to Gallagher, who have been acquired (mergers and acquisitions) by Gallagher, and who require reinforcement training through additional training and/or desk side coaching/support.
Responsibilities:
- In partnership with the Client Service Leaders, determine learning needs based on CSO Management and/or Workbench Reports and other feedback from regions.
- Leverage and deploy enterprise-developed learning assets designed to meet the needs of the Division, which may include classroom and web-based learning collateral (presentations, discussion and facilitator guides, job aids and performance support tools, assessments, etc.).
- Work closely with the Learning and Development team to implement/rollout new training courses/materials.
- Provide feedback to Learning and Development team regarding training content improvements.
- Support the development of new assets designed to meet the needs of the region, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.; Proactively share learning assets developed with Regional and Divisional counterparts.
- Deliver training across Division in a classroom and/or a webinar setting to support onboarding, new employee training, and reinforcement, including that needed for merger and acquisitions.
- Research and resolve routine issues that surface as part of the development lifecycle process and implementation of learning.
- Support the data needed to report on learning metrics, including learning dashboards for HR and business unit leadership
- Escalate issues to managers, as needed.
About you - Bachelor's Degree with 5+ related experience – OR-related work experience.
- Up to 50% travel, with the requirement of being able to travel to acquisition partners as needed, sometimes for several days concurrently
- Proficient (advanced preferred) with Microsoft Suite with an emphasis on Word, PowerPoint, Excel, SharePoint and Teams.
- Solid planning, organizing and project management skills.
- Prior success delivering learning solutions including training and coaching across within the organization (e.g. front line staff, leaders, sales, service, etc.).
- Prior success developing learning solutions on technical skills, process and systems, and soft skills.
- Demonstrate acumen with all key processes and systems expected of a MM/RM CSMs (e.g. Epic, DMS, CSP, billing, Workbench, etc.).
- Excellent written and verbal communication skills; effectively communicates at all levels
- Detail oriented with strong problem solving skills.
- Works well in a fast paced, changing environment.
- Independently manages multiple projects in different stages of completion for self and others.
- Proven business and financial acumen.
- Excellent presence and ability to build and sustain professional relationships at all levels of the organization.
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Additional information We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.
About Arthur J. Gallagher & Co.
At Arthur J. Gallagher, we fiercely protect our culture. Without it, we are just another company. Every day we live by, "The Gallagher Way", 25 business tenets from which we draw our strength. A multi-national, multi-billion dollar insurance brokerage and risk management services firm, our employees are fueled by teamwork, creativity, responsiveness and doing the right thing simply because it's the right thing.
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