Senior PAN Consultant/Implementation Engineer
Location
Fort Mill, York County, SC | United States
Job description
Kforce has a client in Fort Mill, SC that is seeking a Senior PAN Consultant/Implementation Engineer to provide technical support to clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. The Senior PAN Consultant/Implementation Engineer is involved in more complex environments for installation, configuration and fault management.
Responsibilities:
- Interact with clients on site or remotely to meet complex requirements of a solution
- Escalate unresolved problems and issues to the relevant third parties
- Respond to escalated client requests and support client applications to a first line resolution
- Escalate complex problems to the relevant third parties
- Write reports and proposals and complete and maintain project documentation
- Assist with the documentation of standard operating procedures relating to installations and fixes
- Act as coach and mentor to more junior Implementation Engineers and Technicians
- Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets
- May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
- Included in higher complexity design work, with input to the design expected
- Expected to take ownership of relevant technologies according to domain or specialization
Job tags
Salary
$80 - $85 per hour
