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Location

Leawood, KS | United States

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Job description

Invite a friend

Job Description

DEMDACO is a gift and home décor company based in Leawood, KS. We strive to "lift the spirit" with our customers, consumers and colleagues by partnering with artists representing a wide range of styles and mediums and whose work is consistent with our values - "pursuing business the way it ought to be." Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 20 years, DEMDACO has strived to "Lift the Spirit" in times of celebration, when comfort is needed, or just to put a smile on someone’s face. https://www.demdaco.com

We believe that business in not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace.

In order to be considered a candidate for this position, you must submit your resume/application and complete the Culture Index Survey below:

https://www.cultureindex.com/c/9671A7

A National Account Manager plays a crucial role in managing and growing relationships and sales with key customers at a national level. It is a result driven position with one of the top measurements being sales.  The National Account Executive will manage all aspects of selling and customer service to the account.

Experience and Skills

The specific duties and responsibilities include the following:

• Sales and Revenue Growth:
  • Meet or exceed revenue sales goals of assigned accounts.
  • Identify opportunities for upselling and cross-selling products to additional category buyers to increase revenue.
  • Develop and implement sales strategies and plans for each account.
  • Prospecting and development of new National Accounts per determined channels
• Account Management:
  • Develop and maintain strong, long-term relationships with key national accounts.
  • Understand the unique needs and goals of each account and align company products and services accordingly.
  • Meet with customers regularly – at least 3-4 weeks or more as needed.
• Strategic Planning:
  • Collaborate with internal teams, including PD to create strategic account plans.
  • Analyze market trends and competitive landscape to identify growth opportunities and potential threats.
• Market Research & Product Knowledge:
  • Stay informed about product launches and industry trends, competitive products and changing customer needs to effectively communicate their value to clients.
  • Share market insights with internal teams to help shape product development and marketing strategies.
• Data Analysis & Forecasting:
  • Analyze sales data, customer feedback, and performance metrics to assess account health and identify areas for improvement and opportunity.
  • Utilize data to make data-driven decisions and improve account performance.
  • Prepare sales forecasts and track performance against these forecasts.
  • Provide regular reports and updates to the management team regarding account status and progress.
• Contract Negotiation:
  • Negotiate and finalize contracts, pricing agreements, and terms with accounts.
  • Ensure contracts meet both the client's and the company's needs.
  • Coordinate with credit and collections and be the first contact prior to customer contact to ensure accurate collection of information.  Specifically, regarding terms or discount discrepancies.
  • Prevent chargebacks through effective account management.
• Communication:
  • Serve as the primary point of contact for accounts, ensuring clear and consistent and timely communication.
  • Collaborate with other departments within the organization to address account-specific needs.
  • Mange sample request ensuring they arrive in time frame required when possible.
  • Provide monthly sales tracking by account and forecasting to National Account Coordinators by Account and by sku.
• Customer Feedback and Satisfaction & Problem Solving:
  • Gather feedback from accounts to assess customer satisfaction and make necessary improvements.
  • Proactively address any concerns to maintain a high level of customer satisfaction.
  • Address and resolve any issues, concerns, or disputes that arise with accounts.
  • Act as a liaison between the client and various internal departments to ensure problems are resolved promptly.
• Team Collaboration:
  • Collaborate with other members of the sales team, marketing, product development, and customer support to ensure a holistic approach to account management.
  • Manage all aspect of customer orders and work with account coordinators to provide a high level of communication and service.
  • Communicate with Coordinators & Order Management regarding needs and reserve product where applicable Coordinate with internal staff to meet all special customer’s requirements including but not limited to:
    • Ship dates/ Cancel dates
    • Verifying and communicating pallet specs and shipping specs
    • EDI
    • Ensure special accounting/invoicing specs are met
• Travel:
  • Travel to meetings with clients and or trade shows to represent DEMDACO as directed by the Director of National Accounts

 

National Account Managers typically need to possess excellent communication, negotiation, and organizational skills, as well as a deep understanding of the industry and the company's products and services. The specific responsibilities may vary based on the company's size, industry, and client base.

Competencies necessary for success in this job:  

Results Oriented – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity; Upholds organizational values.
Organizational Support – Follow policies and procedures; Completes tasks correctly and on time; supports organization’s goals and values.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
Dependability – Follows instructions, responds to management direction; Takes accountability for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Undertakes self-development activities; seeks increased responsibilities; Asks for and offers help when needed.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

 

Qualifications for this position:The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A minimum of five years’ experience with Key and National Account sales experience, business development experience.
• Gift and Decorative Accessories Industry or another Consumer-Packaged Goods Experience preferred but not required.
• Understanding of complex major account sales processes and best practices.
• Experience working with offshore manufacturing and/ or supply chain management departments preferred but not required.
• Ability to work in a rapidly evolving and dynamic environment.
• Proficient in Microsoft Office Suite:
• Excel, Work, PowerPoint, Outlook, Teams
• Box, Incorta, EMUN, Hive
• Understanding and experience with other technology tools/ applications such as:
• EDI
• Customer POS systems
• Understanding of sales process including:
• Qualifying account as well as decision makers
• Contracting to gain understanding, agreement and forward moving action plan
• Ability to develop creative solutions to customer needs
• Creative Presentation skills
• Provide follow up and service

 

 

 

Job Benefits

-401(k) with company match,

-Time off includes PTO, plus 5 “Lift the Spirit” Days designed to assist with volunteer efforts and helping others

-6 Sick Days

-Annual Giving Day

-Generous product discounts

-Casual work atmosphere

-On-site fitness center

-Potential for annual bonus based on company performance

-Company paid- short and long-term disability

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Job tags

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Salary