Service Coordinator/Dispatch

Location

Anaheim, CA | United States

Job description

National Equipment and Service, a leading provider of commercial dock and door installation, maintenance, and repair services, is expanding operations! We are seeking a Service Coordinator to join our dynamic team. In this role, you will be at the heart of our operations, coordinating a team of Field Service Technicians across the Southwest Region. You will also manage warehouse and truck inventories, handle purchasing and logistics, and serve as a liaison between the field, the office, and our vendors. If you are a proactive communicator with excellent customer service skills and experience in dispatching, we would love to hear from you.

Responsibilities

• Coordinate and dispatch Field Service Technicians across the Southwest Region.
• Manage warehouse and truck inventories, including purchasing and logistics.
• Serve as a liaison between the field, the office, and our vendors.
• Monitor and track job status changes and clock ins/outs in software.
• Review service reports for discrepancies and inaccurate information.
• Coordinate vehicle maintenance and services.
• Perform check-ins with field employees and log disciplinary activities.
• Coordinate with a field trainer on an in-house training schedule.
• Identify any gaps on the dispatch board and communicate with sales to fill-in.

Qualifications

• Experience coordinating field service technicians as a Dispatcher.
• Proficiency with Dispatch software, or equivalent FSM/CRM/ERP.
• Experience working with Microsoft Office or Mac equivalent.
• Knowledge of local geographical regions.
• Ability to multitask and manage multiple tasks/projects simultaneously.
• Excellent customer service skills and proactive communication.
• Ability to work effectively in a fast-paced, technology-driven, service environment.

Benefits

• Medical/Dental/Vision with 50% employer contribution (employee only)
• Additional Insurance: Accident, Cancer, Critical Illness, Short-Term Disability, Medical Bridge/Hospital Confinement, Life
• 401(k)
• 2 Weeks Paid Time Off
• 7 Paid holidays
• 5 Sick Days
• Weekly Paychecks
• Employee Assistance Program

NES considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Job tags

Salary