The Phelps - Residence Inn Cincinnati Downtown
Location
Cincinnati, OH | United States
Job description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
There's a reason we were named the #1 hotel in Cincinnati. It's our people! Sure, we have boutique accommodations at the Residence Inn Cincinnati Downtown, housed in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart, its our team members! We were named number one because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career at The Phelps - Residence Inn Downtown Cincinnati with Pyramid Hotel Group can mean for you!
The Phelps - Residence Inn boasts 134 guest rooms and 5,039 sq ft of event space.
Overview:
The Phelps Residence in is seeking an energetic and passionate individaul to fill the role of Housekeeping Superviosr.
An individual who can provide high quality service to our guests and lead our team of room attendants alongside our Executive Housekeeping Manager.
Responsibilities:
- Utilizes Guest Voice reporting to ensure quality of service meets PGH expectations and reviews daily MOD Report for any service issues that may need addressed.
- Assists with supervising and coordinating the activities of the housekeeping department. Runs daily housekeeping operations when Executive Housekeeper is not scheduled.
- Provides a safe working environment by ensuring compliance with safety programs.
- Assists Executive Housekeeper with monitoring and ensuring compliance with all PGH and Residence Inn by Marriott policies and procedures including, but not limited to, Life Safety, Brand Standards Audit (BSA), and PGH Quality Assurance (QA)
- Ensures adherence to the employee conduct policy.
- Assists with interviewing applicants. Trains new employees and conducts ongoing training of all housekeeping employees to increase job knowledge and skill level.
- Coaches and counsels employees to encourage positive behaviors and correct negative behaviors. Creates documentation for approval , as needed, and communicates any instances to the Executive Housekeeper.
- Conducts daily stand-up meetings with department to review daily projects, hotel business levels, and other relevant updates.
- Participates in monthly department meeting.
- Attends weekly management meetings in Executive Housekeeper’s absence.
- Promotes teamwork and employee morale.
- Analyzes and resolves work problems or assists employees to solve work-related problems. Seeks assistance from Executive Housekeeper, Human Resources, Assistant General Manager, or General Manager when necessary.
- Suggests plans to motivate employees to achieve work-related goals.
- Communicates with Executive Housekeeper in all aspects of the department, associate performance, and hotel business.
- Assists with inspecting punch edits daily and correcting missed punches with associate approval. Assists with investigating missed breaks. Assists with preparing timecards for payroll as directed by the Executive Housekeeper.
- Assists with the weekly housekeeping personnel schedule based on occupancy forecast and Productivity Index (PI) goals as directed by the Executive Housekeeper.
- Inspects all areas of the hotel (rooms, public space, back of house, grounds) to ensure sanitation standards are met.
- Assists with inventories and purchasing supplies within PGH guidelines, utilizing the purchase order system when appropriate. Ensures purchases are logged in the department checkbook, stays within budget for assigned accounts, and submits properly coded invoices in a timely manner to the GM for approval.
- Communicates on a timely basis the changes in room status throughout the day.
- Coordinates room cleaning to ensure sanitation standards are adhered to.
- Assists in the cleaning of guest rooms as needed.
- Assists housekeepers in maintaining a clean and orderly housekeeping cart.
- Assists with laundry room procedures and assists with ensuring that standards are being carried out. Performs in-house laundry procedures as required.
- Reports all deficiencies and problems in guest room physical condition to the Executive Housekeeper, Maintenance Supervisor, and/or General Manager.
- Has thorough knowledge of hotel property, services, staff, hours of operation, room types, room locations, and property management system (FOSSE).
- Assists with maintaining hotel lost and found program.
- Effectively communicates with all departments and management.
- Other duties as assigned of which the employee is capable of performing.
*** The phelps Residence Inn offers complimentary parking to all assocaites and managers!!
Qualifications:
Minimum Experience, Education, Skill & Physical Requirements:
- High School diploma or equivalent required
- Previous supervisory experience strongly preferred
- General knowledge of cleaning chemicals and their safety preferred
- Must be able to lift up to 20 pounds and carry up to 10 pounds
- Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling
- Strong attention to detail required
- Must be able to work under pressure and simultaneously prioritize multiple projects
- Must be flexible in hours and days worked inculding weekend hours
- Must be capable of working in a fast paced environment with multiple interruptions
- Excellent communication and interpersonal skills with the ability to interact with many types of personalities
Job tags
Salary
