Tom Spry Executive Search
Location
Torrance, CA | United States
Job description
Position Overview
The Director of Operations works closely with the partners to assist with operational logistical and financial duties.
The Director is responsible for total operations and P&L of all of stores as they open including all aspects of financial performance staff management and adherence to operating standards to ensure overall success. He or she will also have the opportunity to be involved in the development of new locations. The Director will work to develop strategies to control labor costs and ensure quality assurance. Once stores are open the Director will be responsible for all inventory management and accountability processes involving retail operations. Additionally he or she will help maintain a high level of standards including service levels food quality and overall execution of operations.
OPERATIONS:
Examine all production processes (BOH and FOH) and further standardize a scalable model
Train incoming franchisees and Corp store management
New Store opening oversight
Oversight of QSC and maintaining a standard of excellence in all stores
Establish best practices for emerging beverage brand
Review SOP and current training tools and update
Evaluate the current training program to be used for future corporate and franchisees
Institute audit and compliance program for franchise and Corp stores
Vendor review and meetings and provide continuous improvement research potential new products and processes to ensure consistency and costeffective methods
Work with the leadership team to develop and implement a successful customer loyalty program
TEAM DEVELOPMENT:
Hire new store management and set expectations for team development
Provide hiring criteria and oversee best practices with store management team
Assist in developing Rising Stars for future growth
Provide incentives and other tools to build culture and lower turnover
Work with management team to lower costs
Job tags
Salary
