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Location

North Carolina | United States

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Job description

Hello

I have an exciting opportunity with one of our clients that matches your skillset. If you are available and interested, please contact me at your earliest convenience. This opportunity will move quickly, so please reply immediately.



Job title - Help Desk Technician

Location - Remote

Availability: 24*7*365 over the call

Job Description

• Service Desk Technician II's provides consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology-based systems located throughout the state agencies and universities, as well as for private citizens.

Required Skills:

• Excellent customer service and interpersonal skills.
• Experience on a Service Desk supporting voice & working with service providers, understanding DIT's telephony environment & support
• Experience with ServiceNow and or Nice CX-One technology
• HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred
• Advanced troubleshooting skills with Microsoft Office/Windows 10
• Subject matter experience in one or more areas including voice, desktop, mainframe, &/or M365.
• Ability to establish proactive relationships with customer and provide training

Thanks & Regards

Christy Mary Mathew

US IT Recruiter

Off: (732) 944-0016 (call or Text)

O: (732) 227-1772 ext: 357

[email protected]

510 Thornall St, Suite #306, Edison NJ 08837

Over 22 years of driving innovation and partnering businesses for growth

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Salary