Dispatch Coordinator/Receptionist

Location

Rathdrum, ID | United States

Job description

Job Title: Dispatch Coordinator
Company: Disclosed after interview


To apply, visit . After submission, call our office at 208-215-7500 to schedule an interview.  

Job Overview:

As a Dispatch Coordinator , you will be the first point of contact for our clients and field technicians. Your role is crucial in coordinating and dispatching restoration teams to various locations, ensuring a prompt and efficient response to emergencies. You will play a key part in the smooth operation of our disaster restoration services.

Qualifications:

• Outstanding communication skills with a consistently courteous and professional tone.
• Excellent customer service skills, including effective listening and questioning.
• Ability to stay calm in tense situations, with strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and willingness to learn new software.
• Physical capability for filing tasks and lifting requirements.
• Minimum of HSD/GED preferred; successful background check completion.

Responsibilities:

• Provide excellent customer service and handle general phone calls.
• Coordinate crew and job scheduling, including lead calls and job referrals.
• Perform detailed and accurate data entry, manage communications, and assist other departments.
• Complete and review job file documentation, including preparation for Crew/Estimators.
• Manage the Work-in-Progress (WIP) Board and participate in an on-call rotation for after-hours dispatch.

Position Requirements:

• 2+ years of administrative or office-related experience, preferably in a service industry.
• Customer service, quality assurance, and scheduling experience are advantageous.
• Highly dependable, proactive, and flexible.
• Full proficiency in Microsoft Office applications.

Working Hours:

• Full-time position, four 10-hour shifts, Monday through Thursday or Tuesday through Friday.
• Additional hours based on business needs, with an on-call schedule for emergency after-hours calls (approximately 1 week/month).

To apply, visit . After submission, call our office at 208-215-7500 to schedule an interview.  

Job tags

Salary

$16 per hour