Hub International
Location
Gainesville, FL | United States
Job description
ABOUT HUB INTERNATIONAL:
HUB International Limited (“HUB”) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that's important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
General Description (Summary, Scope, Purpose)
The Claims Advocate (CA) will work professionally with the claims department to organize and coordinate claim processing and handling procedures in accordance with the objectives and policies of HUB. The CA will perform functions as the key advocate for our clients with carriers, along with managing and maintaining vendor relationships. Working alongside advisors, the Claims Advocate should act as the liaison point for complicated claims and serve as a local representative to carriers in claim matters. In general, any issue with claims or the policies and procedures within those claims fall within the domain of the Claims Advocate. The Claims Advocate might also be responsible for preparing, facilitating and rolling out TPA partnerships as needed.
DUTIES
Work in a strong concentration with production team. Ability to integrate, and communicate with the advisor and account manager on a regular basis, as requested
Work with carrier/TPA claims department to establish claims handling guidelines/best practices
Write and maintain client specific claim policy and procedures manual as needed
Identify and engage appropriate vendor relationships relative to the claims advocate role
Design and prepare summarized incident/loss reports for clients, carriers or other applicable parties as required
Assist clients with claim process and advise of potential exposure and risks associated with their operation
Coordinate activities with Risk Servicing (loss control)
Work with accounts to ensure efficient, prompt and smooth flow of handling of all claims, ensuring that established processes are followed
Provide guidance to clients relative to the claim process along with recommendations regarding likely outcome and timelines for reported incidents/reported claims
Liaise with carriers and representatives through the claim process
Maintain claim files, diary, and record keeping
Review and audit regularly as agreed upon to include documenting discussion points with agreed upon follow up dates
Answer coverage questions relative to the reported incident or reported claim
Review and interpret policy language with the ability to find coverage in questionable/disputed situations
Accurate electronic filing of all claims, as deemed appropriate or necessary
Attend prospecting, stewardship and client meetings as requested including participation in presentations
Other duties that may be assigned from time to time
KNOWLEDGE, SKILLS, PHYSICAL REQUIREMENTS, AND ABILITIES
The person filling this position must be organized, a self-starter with good verbal and written communication skills. This position requires the employee to sit and work on the computer or other office equipment for approximately 37.5 hours per week. This position requires someone who is comfortable in a multi-tasking environment, can work well with others, and can maintain a professional demeanor with guests, clients, and employees. In addition, the employee may be required to work outside of the office setting when on errands and deliveries and must have a valid driver's license, registered vehicle and car insurance. This position will require 25% travel time.
EDUCATION AND OTHER REQUIREMENTS
Education Requirements
Bachelor's degree required
Licenses and Credentials
Florida 6-20 All-Lines Adjuster License
220 Property & Casualty License a plus but not required but must be willing to complete if hired.
Associate in Claims (AIC) designation preferred
Knowledge & Experience
Minimum 5 years' experience in commercial claims handling
Customer Service experience preferred
Physical Demands
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequent use of computer monitor, keyboard and telephone
Sitting for long periods of time
Able to speak, see and hear other people and/or objects
Qualifications
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Excellent interpersonal, organization, verbal and written skills
Detail oriented
Ability to multi-task
Work in a pro-active manner
Ability to use good judgment
Excellent communication; written and oral required
Department Claims Management
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 25%
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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