Server

Location

Pasadena, CA | United States

Job description

We are Hiring a Part-time (potential for full-time) Server for the University Club of Pasadena.

Are you seeking a career that values human connection and celebrates your inherent worth as an individual? Welcome to our team! In the face of recent changes and uncertainties, we believe in fostering a culture of Genuine Hospitality, where your talents, work, and who you are as a person are not just acknowledged but celebrated.

Our Story:

Since 1922, the University Club of Pasadena has served as a center for professional, academic, and social life in the community. As a historic membership club and event venue, we offer a beautiful and relaxing environment for professionals to network and enjoy unique dining experiences together.

How Do We Create Genuine Hospitality Together:

At the core of our company is the belief in Genuine Hospitality – a commitment to creating an economy of giving. By leading with empathy, we invite everyone to feel their inherent value, from our clients and guests to the talented team working behind the scenes.

Our Mission:

To be a leader in the Club industry, recognizing and celebrating the value of our members during their visits with us.

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As a Server in our Food and Beverage department, you will play a crucial role in providing exceptional service experience to our members and their guests. Your responsibilities include taking food and beverage orders, serving both alcoholic and non-alcoholic beverages, and ensuring a delightful dining experience. Additionally, you will contribute to the maintenance of the restaurant area and equipment, mentor new servers, and possess a comprehensive knowledge of the Chef's menu.

Qualifications:

Essential:

• Minimum of 18 years of age (21 if serving Alcohol).
• One year of dining service experience.
• Fluent communication in English with members/guests, management, and co-workers.
• Legible communication skills.
• Basic arithmetic skills.
• Food and beverage knowledge, including wine and spirits.
• Certification in liquor, wine, and food service.

Desirable:

• Some college education.
• Previous culinary training.
• Fluency in a foreign language, preferably Spanish.
• Certification in alcohol awareness program.
• Certification in C.P.R.
• Knowledge of restaurant computer systems.

Skills:

Essential:

• Understanding and meeting member/guests' service needs.
• Recognizing and recalling member's names and preferences.
• Training and mentoring new service staff.
• Organizational skills and the ability to think clearly under pressure.
• Friendly, can-do attitude.
• Attention to detail.
• Accessing and inputting information into the POS system accurately.
• Suggestively selling menu items, beverages, and wines.
• Maintaining good coordination and timing while serving others quickly.
• Performing job functions with minimal supervision.
• Working cohesively with co-workers as part of a team.
• Demonstrating a full knowledge of the menu and ingredients.

Physical Requirements:

This position is active and requires:

• Regular talking and hearing.
• Frequent standing, walking, bending, occasional kneeling, stooping, and crouching.
• Frequent lifting of products weighing up to 25 pounds.

Essential Job Functions:

• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code.
• Be knowledgeable about all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes.
• Suggest wines based on cuisine or member/guest preference.
• Know all menu items, prices, preparation methods, major ingredients, and quality standards.
• Train and mentor new servers.
• Utilize the POS system effectively and input orders accurately.
• Complete assigned side work duties.
• Organize assigned station and ensure readiness before member/guest arrival.
• Greet and take orders using suggestive/up-selling techniques.
• Prepare and serve all food and beverages.
• Anticipate member/guest needs and respond promptly.
• Maintain positive guest relations and be familiar with all Club services and local attractions.
• Handle member complaints following key standards and guidelines.
• Monitor and maintain cleanliness, sanitation, and organization of assigned area.
• Remove soiled wares and transport them to the dish area.
• Process checks and payments accurately.
• Clear tables promptly after member departure.
• Ensure all tickets are closed and provided to management during checkout at the end of the shift.

Secondary Job Functions:

• Abide by state liquor laws.
• Assist in closing reports and walkthroughs.
• Review reserved table and member names, follow up on special arrangements.

Job tags

Salary

$18 - $25 per hour