REISS
Location
Palo Alto, CA | United States
Job description
• Represents the brand to the highest standard in their personal styling, grooming standards,
demeanor and overall appearance
• Confident in conveying to customers their knowledge of brand history, design process and our global omnichannel business
• Conducts themselves in line with company values
• Works well under pressure
• Provides commercial feedback to the business identifying opportunities to improve performance
• Responsible for all aspects of silent-service, brand standards and store cleanliness being met
• Inquisitive and keeps up to date with company news
• Delivers an elevated service experience
• Delivers a personalized service experience using the Reiss Experience CIC philosophy, across all
customer interactions and touch points
• Prioritizes the customer making sure that they always feel appreciated and valued
• Demonstrates they are an expert by inspiring and advising customers with all available products and services
• Builds and nurtures customer relationships, creating a loyal customer base
• Shares in depth knowledge of product, fabrics, design direction, latest trends to inspire and style
outfits to suit customers
• Leads PK Sessions with Bloomingdales team
• Achieves concession targets and delivers expected results
• Ensures all business targets and KPI’s are met
• Uses all tools and services available to achieve Concession targets
• Understand how the store and business makes (and loses) money
• Understands what is required of them in their role and how they impact the business
• Collaborates and works well with their Area and Area Manager
• Makes positive and valuable contributions to all meetings
• Builds strong relationships across the Area and with stake holders within the store
• Plans ahead, meets deadlines and delivers expected results
• Acts as a Brand Ambassador while looking for opportunities to maximize sales
• Provides an operationally efficient store environment
• Use systems and reports to drive performance and productivity
• Maintains and accurate stock inventory, completing all stock processes and to required deadlines
• Protects the store from any potential of loss i.e. stock, financial or data
• Knows how to support omni channel business
• Works with a sense of urgency, effectively balancing multiple requests and tasks and meets
deadlines
• Ensures the stores is operationally compliant
• Contributes to a successful team
• Communicate effectively with other individuals
• Takes responsibility for their own development and completes required training
• Responds positively to feedback, seeing it as an opportunity to grow, while also demonstrating how
to accept and receive feedback
• Records and/or escalates any performance issues in store
• Understands how their behavior can impact the business
• Contributes to a positive store environment
• Is reliable, completing all task and requests as required
• Understands when to record and/or escalate an issue or difficult situation to Management
• Contributes to a diverse and inclusive environment
This list is not exhaustive, at times you maybe required to take on additional responsibilities
All applicants must be at least 18 years of age
Job tags
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