Secondary Articulation Office Professional (On Site - University Center, MI) | Delta College
Location
University, MO | United States
Job description
Position Accountabilities and Essential Functions:
The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion in students, faculty and staff.
POSITION SUMMARY : The Secondary Articulation Office Professional is an integral member in supporting the enrollment initiatives of Delta College. Primarily serving incoming CTE students, our secondary partner articulation agreements, and providing office support to the Associate Dean of Enrollment and Associate Director of Admissions and Dual Enrollment related to those duties. This position assists with composing and tracking of career and technical education secondary articulation agreements, supporting documentation, such as student articulation applications and the renewals, tracking agreement expiration dates, partner contacts, primary communications, and preparing agreements for internal and external signatures. This position will work closely with the admission representatives and regional CTE high school and career center liaisons to track incoming CTE students through the enrollment process and ensure articulation credit is processed and awarded in a timely manner so proper advisement for CTE students can occur prior to registration.
This position also works as part of a team to support the Welcome Center's office materials and promotion inventories. Monitors office traffic, assists with multiple department multi-phone lines, and main departmental email inboxes, assists with supervision of daily student employee tasks, and assists with secondary partner student event requests. This position works closely with the Welcome Center staff of Admissions, Dual Enrollment, and other College departments as necessary, but also works independently, with the ability to prioritize and organize a wide variety of concurrent assignments and projects, meet deadlines some of which may be given on very short notice, exercise independent judgment, discretion, and initiative in performing complex assignments.
This position will provide outstanding customer service to prospective students, parents, high school and college partners, and the community we serve via phone, email, and in-person interactions. Additionally, this position will support the Office of Articulation, and the Welcome Center by managing and facilitating inquiries as well as office traffic to guide students through the enrollment process and connect them to other resources and services on campus as needed. This position requires a person who is a multitasker, flexible and can handle high volumes of calls and emails and represents the college in a welcoming manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING :
CUSTOMER SERVICE :
- Provide a welcoming atmosphere and greet all guests to the Welcome Center, Admissions, Dual Enrollment, and Secondary Articulation Offices.
- Assist guests either in person, by phone, mail, or e-mail with outstanding professionalism and customer service.
- Lead Support for secondary articulation by coordinating the office functions between Delta College its secondary partners and incoming CTE students.
- Assist as needed by providing support to the Dual Enrollment and Admissions offices by processing enrollment documentation and communicating with our secondary partner schools and counselors on enrollment status.
- Must possess a broad knowledge of the College to provide accurate information regarding the enrollment process, college policies and procedures, and supports and services that may lead a student to enroll.
- Maintain organization of supporting materials for Articulation to create and track up-to-date accurate records.
- Compose memoranda, templates, formal agreements, and amendments to high school articulation liaisons and assign and monitor routing of signatures.
- Understand the process at which the Records & Registration Office processes articulation applications through Colleague and Soft Docs.
- Verify each student's articulation application is properly submitted and tracked for year-end reporting.
- Routinely audit student transcripts to verify that they have received the correct articulated credit as defined by the individual's articulation application and request corrections through Admissions and Registration as needed.
- Provide clarity to prospects on where they are at in the enrollment process by reviewing electronic resources.
- Work collaboratively with the enrollment management team to identify possible issues students may be facing in the enrollment process allowing us to discuss and review our processes.
- Assist students with application account issues and password resets.
- Monitors the main telephone line for the Secondary Articulation team. Ensures that staff are logged into the telephone queue. Records out of office greetings.
- Handles difficult customer calls and functions as the second tier of support when an upset customer wants to speak with staff prior to handing off to Director. Determines when to escalate a situation to the manager.
- Creates and implements telephone greetings and training for new and current staff and ensures updates are implemented.
- Assists with College-wide initiatives and projects which support the College's strategic enrollment goals.
PROCESS MANAGEMENT :
- Daily use of the CRM system and Colleague Student Information System to accomplish daily tasks.
- Initiate tasks within CRM for recruiters to follow up with students as appropriate.
- Document all interactions (incoming/outgoing) communications with prospects within CRM providing details to recruiters about their enrollment status.
- Assist all students through the admissions process in a prompt manner leading to enrollment.
- Process all incoming correspondences to the admissions office including articulation student applications, articulation agreements high school transcripts, SAT score reports, TAFs, and special enrollment applications. Route other inquiries and communications as necessary to appropriate offices.
- Electronic retrieval, review, and process of high school transcripts including articulation applications required for admission and placement and prerequisite data.
- Scan and electronically file data associated with student articulation, admission, and dual enrollment applications.
- Work collaboratively with the Admissions Technology Specialist to troubleshoot and fix issues for students.
OTHER DUTIES :
- Act as part of the Welcome Center team by providing daily oversight of student workers.
- Coordinate and schedule special enrollment events as needed and make all other arrangements with the college food vendor for options at the meetings.
- Provide feedback to Director and Admissions Technologist on issues that arise in the enrollment process system that may be a barrier for students and work collaboratively with the staff to identify barriers in the system.
- Work as part of a team of office professionals to update the Welcome Center (Admissions, Dual Enrollment, and Articulation) Office Professional handbook related to role as necessary.
- Duties performed as needed include document preparation using Word, Excel, Microsoft Outlook, and PowerPoint, answering the phone, scheduling meetings, and calendars, copying, faxing, filing, scanning, opening/distributing mail, emailing communication, research, and other assistance as needed for the effective and efficient functioning of the Welcome Center and related departments of Admissions, Dual Enrollment, and Secondary Articulation.
- Coordinate with the facilities department to maintain a high level of cleanliness and appropriate appearance of the Welcome Center on the main campus. Ensure conference rooms are stocked with updated materials and promotional items, the ID badge machine is in working order daily and reach out to the IT department for assistance with technical troubleshooting.
- This position will work with other offices as necessary to support student retention, equity, and completion. This position will experience high volumes of work during busy enrollment periods, preplanned situations, or events.
Required Qualifications:
- Associate's degree.
- Minimum of 1-3 years related work experience.
- Dedication to the Delta College mission, vision, and values which are the guiding principles for the College to support student learning and success.
- Strong interpersonal, verbal, and written communication skills.
- Demonstrated concern for exceeding internal and external customer needs.
- Team player willing to collaborate, take direction, and lead as necessary.
- Strong organizational and collaboration skills with the ability to meet deadlines and departmental goals.
- Excellent planning, prioritization, and organizational skills with strong attention to detail.
- Ability to multi-task; maintain confidentiality; and work with and within diverse groups.
- Efficient typing and data-capturing abilities.
- Excellent communication and customer relation skills.
- Ability to work in a fast-paced environment.
- Proficiency in Microsoft Office
Additional Experiences Considered:
- Knowledge of college enrollment processes and procedures, technology, and overall general college knowledge is preferred.
- Prior experience with enrollment/admissions software; Colleague, CRM Recruit, Etrieve, Adobe pdf generation and Adobe Sign software, OneNote, R25 Room Scheduling Software, Microsoft Teams, Bookings and Zoom Video Conferencing.
Special Instructions to Applicants:
Complete an on-line application and attach a cover letter with position title, resume and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
Application Deadline:
Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
Status:
Full time, Starting Salary $16.68 – $18.51 per hour: Commensurate with Qualifications and Experience
Open Until Filled: Yes
About Delta College
Successful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!
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