Guest Service Representative | Tulyp Hotel | Part Time

Location

Holland, MI | United States

Job description

Employee  Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities 
• Paid maternity/paternity leave or adoption leave for qualifying FMLA
• Employee Assistance Program (EAP) through Pine Rest

Position Summary:

Responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality’s Core Values, 6PM Hospitality Partners LLC and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean.
• Greet all guests in a friendly, positive manner. Greet all guests within a 15-foot radius of you. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Attend to guests at Café in an enthusiastic and kind manner
• Learn and create coffee drinks to the Starbucks standards
• Sell the property according to the 6PM Hospitality Partners LLC and Hilton sales standards
• Collect leads and prospect new business, communicate the information to the appropriate Sales Manager.
• Gather the appropriate data from each guest, from address information to credit cards and phone numbers.
• Must be actively asking guest to sign up for Hilton Honors loyalty program to meet Hilton brand standards
• Clearly state all necessary policies and hotel information to each guest
• Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations. Including the stocking and Café checklists.
• Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Communication is instrumental in smooth operations
• Record any special requests, early arrivals, late departures, and stayover requests on the Housekeeping Pass-on log.
• Maintain a neat and clean workspace at the front desk and adjacent areas, keep organized
• Sweep behind workstation at the end of shift
• Maintain an organized and clean dry storage and music room closet area. Dispose of any and all trash and broken-down boxes.
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department Manager or AGM/GM.
• Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and Hilton standards, with documentation of training being completed.
• Stay knowledgeable of all emergency procedures and aware of how to handle each situation.
• Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receipts
• Balance cash drawer and make appropriate cash drops, record any inconsistencies
• Provide excellent guest service:
  • Supply information to guests regarding hotel services, and amenities, offer suggestions and maps
  • Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment. Be knowledgeable of the downtown Holland area
  • Handle all guest concerns and be able to problem solve in a tactful, professional manner
• Handle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.
• Maintain open lines of communication between all departments within the hotel
• Exhibit regular and recurrent attendance records
• Follow the “Call Off Policy” listed in your handbook for any necessary call outs
• Other duties as requested by management/supervisors/leads

Job tags

Salary