Hero Digital
Location
Philadelphia, PA | United States
Job description
Philadelphia, PA, Remote, US Location
Full Time Type
Hero Digital is looking for an amazing, well-rounded Creative Director with a digital experience design background and a robust portfolio demonstrating knowledge and expertise across a variety of industries and capabilities. Due to client mix, candidates preferred within a commutable distance to one of our offices in Philadelphia, Austin, or Chicago, but open to remote in EST or CST time zones.
What You'll Do
Forge personal relationships with clients
Conceive and sell transformative digital experiences to clients at varying levels of digital maturity
Create and guide work that accelerates the design process
Have your finger on the pulse of digital interaction and experiences and champion excellence throughout the department and the agency
Utilize new technologies and AI to find creative solutions for web, social, and mobile apps
Build rapid prototypes to illustrate ideas and test feasibility
Oversee and guide staff with a variety of backgrounds in both real-time and asynchronously —including vector animation, visual effects, motion design, and front-end code
Lead and assist in client pitches and help to drive strategy
Scope upcoming projects accurately and staff those projects as needed
Oversee up to 4 client relationships concurrently
Research technical documentation, APIs, integration with 3rd party technologies etc. when such knowledge is needed to confirm project requirements, expectations and specific details
Willingness to travel for client meetings, team meetings, etc. (estimated ~10%)
Who you are
You love to play in a variety of different areas — UX, photography, video, illustration, for example — but are passionate about experience design at heart.
You must be part business communicator and part design genius.
Adept at working with client teams, business development, and executive leadership.
Able to collaborate across disciplines, working with internal and external product teams, developers, strategists, BAs, PMs, etc.
You know how to bring BIG ideas and concepts to life – from ideation through execution.
You are a mentor and a leader, elevating the ideas and work of your team.
You have familiarity digital experience platforms from Adobe, Optimizely and Salesforce (among others)
Understand best practices in design for commerce, personalization and privacy
Have worked on campaigns and digital marketing experiences, websites, mobile apps, customer portals and video/motion graphics
Have a online portfolio that shows a range of experiments and big ideas
Strategic understanding of current and future trends within creative disciplines (experience design, digital product design, agile development methodologies, AI, etc.)
Thrive with creative problem solving and have the ability to see things from different perspectives and take a fervent approach to information gathering for assignments
Ability to design knowledgably for common technologies and methods: JavaScript (React, Vue), Swift, Unity, (responsive design, cross-browser development), frameworks, design systems and libraries
Resourceful with a positive attitude and strong communication skills
Can work well under pressure, handling multiple projects and consistently meet deadlines with strong time management and organizational skills
Minimum eight (8) years of experience leading and collaborating with creative and technical teams
You have a healthy mix of the following:
Creative (Figma, Photoshop, Miro, etc)
Ability to execute structured, insightful, and data-driven analysis and to identify and communicate key takeaways
Data analysis and visualization skills
Stakeholder analysis and engagement
Human centered design research
Information/graphic design
Top Five Reasons to Be Interested:
All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status
We Are Hero
At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.
We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.
Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.
We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.
Core Values:
Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.
Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.
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