Getac, Inc.
Location
Bloomington, MN | United States
Job description
Getac is a passionate team that takes pride in our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a transparent working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way.
• We are a team full of employees that believe in by working together we win together!
• We offer a generous health/welfare benefits package, employe retirement contributions, and strong time off benefits (vacation, sick, company holidays).
• We believe in making a difference every day
The Position
We are seeking a Renewals Specialist who will manage a renewal pipeline for existing customers across the US and is primarily responsible for ensuring successful and on-time renewals. To be successful in this role, you need to be highly motivated, have excellent communication skills, and be able to coordinate with cross-functional teams.
Essential Functions
• Responsible for ensuring timely renewals from our customers and channel partners.
• Own and lead the customer renewal process from quote to close working alongside sales, finance, and other cross functional stakeholders.
• Review new orders for license subscriptions and generate future SaaS opportunities.
• Coordinate with the Deployment Team on in-service dates to update forecast and communicate future renewal terms with customers and partners.
• Validate forecasted license data with actual usage to ensure accurate renewal terms.
• Conduct outbound calls and emails to make customers and channel partners aware of upcoming renewals 120/60 days in advance.
• Document all customer/partner activity for renewals, manage pipeline and forecast in Salesforce CRM.
• Identify upsell opportunities within renewing accounts and work with partners/sales managers to close.
• Foster relationships with customer base to enhance the customer experience and Getac footprint.
Required Education and Experience
• 3+ Years' experience in Account Management, Customer Success, Sales, or renewals-specific experience.
• Bachelor's degree in Business, Marketing, Accounting or related field, required.
• Conduct product usage and account review for renewal customers and coordinate internally with the Sales and Support team to help in mitigating any potential renewal risk.
• Outstanding verbal and written communication, presentation, and customer relationship skills.
• Able to maintain a high level of activity, and work effectively in a results-driven culture.
• Effective in building rapport with customers.
• Must possess strong orientation to details, decision-making, critical thinking, and analytical skills.
• Able to work independently with minimal supervision and be an effective team member.
• Strong working knowledge and proficiency with a PC, internet browsers, MS Office (Word, Excel, PowerPoint, Outlook, Teams) and web-based tools are required.
Preferred Education and Experience
• Prior experience working with Channel and/or Public Sector is a plus.
• Experience with Salesforce.com and NetSuite preferred.
• Experience in public safety and/or public sector is a plus.
The Location
Getac is based in Bloomington, Minnesota.
Why Should You Apply?
• Industry leading employer
• Great benefits, interesting work, and fun team.
• Engaging, supportive culture – we have FUN!
• Hybrid working environment (3 days in office and 2 remotely)
Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job tags
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