Senior Human Resources Business Partner

Location

Syracuse, NY | United States

Job description

Location: Syracuse, NY (On-Site Only)

As a Senior HR Business Partner at Rapid Response Monitoring, you will be responsible for designing, implementing, nurturing, and optimizing relationships with team members and clients. You will leverage your extensive experience in HR, recruitment, and training to support our team members and clients to achieve the desired HR goals. This role involves collaboration with various departments and stakeholders to ensure seamless communication, training, and support for our team members and client network.

Salary Range: $85,000- $95,000 range

About the Position:

Client Relationship Management:

• Build and maintain strong, long-term relationships with clients.
• Act as the main point of contact for client inquiries, concerns, and escalations.
• Understand the unique needs and challenges of each client and tailor support accordingly.
• Collaborate with cross-functional teams to ensure clients receive the necessary resources and support.

HR Expertise:

• Conducting needs assessments to identify gaps in employee knowledge or skills
• Developing and implementing HR policies and procedures that comply with labor laws and regulations
• Managing employee relations, including resolving conflicts and addressing employee concerns
• Managing performance evaluation processes and providing guidance and support to managers and employees
• Ensuring compliance with all employment laws and regulations, including equal employment opportunity and anti-discrimination laws
• Managing employee records and maintaining accurate HR databases
• Collaborating with managers and executives to develop workforce plans and strategies
• Utilize HR best practices to assist clients with workforce planning, employee relations, and performance management
• Provide guidance on HR policies, compliance, and regulations

Recruitment:

• Support clients in identifying and attracting top talent
• Assist clients in recruiting and onboarding new employees
• Collaborate with clients to create effective recruitment strategies
• Assist in the development of job descriptions, interview processes, and candidate assessment

Training and Development:

• Developing training materials and resources, including instructional manuals, presentations, and online modules
• Designing and delivering engaging training sessions, workshops, or webinars
• Monitoring and evaluating the effectiveness of training programs through feedback, assessments, and metrics
• Collaborating with subject matter experts to create specialized training content
• Keeping up with industry trends and best practices to ensure training programs are effective and relevant
• Liaising with internal teams and dealers to understand their training needs and goals
• Adapting training strategies to meet the unique requirements of various groups
• Managing training budgets, resources, and schedules

Performance Analysis:

• Analyze clients performance data and collaborate with clients to identify opportunities for improvement
• Implement strategies to enhance dealer sales and operational performance

Basic Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Proven experience in HR, recruitment, and training
• Strong understanding of HR principles, employment law, and best practices
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in HR software and Microsoft Office Suite

Preferred Qualifications:

• Master's degree is a plus
• SHRM-CP and SHRM-SCP
• Previous experience in managing dealer relationships is highly desirable

COVID-19 Requirements

• Must be fully vaccinated: 2 doses of Pfizer/Moderna or 1 dose of Johnson & Johnson, 2 weeks prior or more

What awaits you at Rapid Response

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid vacations and sick time
• Wellness program and wellness days off
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Us

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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