Collections Specialist

Location

Jacksonville, FL | United States

Job description

Collections Specialist needs customer service, negotiation, call center and collection skills. \
Collections Specialist requires:\
College Graduates with great Customer Service skills that have worked in a Call Center/Restaurant\
great attitude to negotiate payments and provide alternative solutions to vendors and customers\
BS/BA degree \
Committed, Smart and Problem Solver\
Intellectually curious about our business, our clients and focused on finding the best solutions.\
Exceptional communication skills: Verbal and Written.\
Excellent negotiation skills - Sales or Customer Service experience preferred\
Function well independently and in a team orientated environment.\
Comfortable forming strong and lasting relationships with clients over the phone.\
Professional and Energetic when dealing with clients -leaving them with a positive experience\
Prioritize work and quickly evaluate a situation to find the best solution for client \
Ability to take constructive critique and implement training concepts into your own voice.\
Collections Specialist duties:\
responsible for resolving the Customer or Vendors Servicing or Delinquency opportunities by using effective communication skills. \
By listening, acknowledging and providing solutions, the relationship specialist protects the customer or vendor relationship \
Performs day-to-day activities that ensure effective account management of collection accounts.\
Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments.\
Performs reconciliations for accounts to maintain accuracy.\
Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.\
Establishes strong working relationships with field team to support collections efforts.\
Works with customers in a proactive manner to resolve discrepancies.
Employment Type: Full-Time

Job tags

Salary