Principal Engineer - Collaboration & AI

Location

Hartford, CT | United States

Job description

Who We Are:

The IT Workforce Collaboration organization’s vision is to build an extraordinary and engaging workplace collaboration experience by leading with human-centered design to enable people to do their best work. This is so whether working remotely, in the physical office, or anywhere in between. We are passionate about our employees and are driven to build a productive environment where we all can be ourselves and bring our whole selves to work!

We are redefining how Cisco designs and delivers the employee experience based on a culture that values a customer service focus. We push for speed & agility in all that we do. Above all else, we are kind to each other. We are focused on enabling the future of work with our Cisco Collaboration portfolio (WebEx, Meetings, Messaging, Room and personal Video, and Contact Center) and integrations with all the other Network, Assurance, and Building Technologies. We aspire to be an industry leading IT team on this with all the requisite AI and security focus to differentiate us and innovate.

What You'll Do:

• Act as a trusted advisor to Collaboration and IT Leadership, Product Management, Engineering, and multi-functional Senior Leadership Teams across IT, Collaboration, Network and other Engineering Business Units and External Industry bodies.
• Align with Product Management on Product Brief/Solution Definition
• Drive solutions across products, systems, and capabilities
• Support agile teams on the design, delivery, deployment and support of solutions.
• Govern architecture alignment across Cloud collaboration applications, video devices, voice services, and contact centers with a particular focus on AI Potential use cases and adoption.
• Drive innovative and ambitious strategies to improve the services provided by the team.
• Implement in an agile environment demonstrating agile methodologies where business and technology leaders engage in detailed problem-solving regularly.
• The candidate should be very comfortable in agile environments where business and technology leaders engage in detailed problem-solving regularly. This role will work closely with many teams across a matrix organization structure.

Who You'll Work With:

You will work with our amazing workforce collaboration team, UX team, Physical and virtual workplace teams as part of the Digital Workplace at Cisco where you will collaborate with other teams across different organizations. You will provide solutions and support across our portfolio of capabilities (e.g., Collaboration Services, Unified Communication, Security Integrations, Building Management Systems, Analytics and Insights, Artificial Intelligence, etc.) in a multi-functional team setup.

Who You Are:

You can encourage and influence our collaboration portfolio and technical & engineering leads by example, appreciation, and service, with effective communication skills. You quickly adapt, make decisions, and do path correction efficiently. You have meticulous attention to detail while also keeping the entire system design in mind. You are looked to as the leader of our entire collaboration and workplace strategy with an incredible intuition for business, engineering, and design and seen as an inspiring leader across IT. You have delivered solutions at scale for Fortune 500-level enterprises. You anticipate problems and tackle them before others bring them to your attention. While you have quite a bit of knowledge of how things work, you also are humbled by how those with different perspectives add incredible value to your work.

Minimum Requirements:

• B.A./B.S. degree in Computer Science, Computer Engineering, Electrical Engineering, a related field, or relevant work experience
• 15+ years of demonstrated ability as a Senior Solutions Architect in a large technical organization where you defined business processes, business capabilities, and system and data architecture.
• 5+ years' experience with Cisco Unified Communication technologies and Cloud Calling, and strong exposure and experience in AI application in these environments.
• Demonstrated experience in 1 or more cloud-based technologies such as Azure, AWS, or GCP
• Experience with Cisco Collaboration Portfolio (Webex Messaging, Meetings, Calling & Integrations) AI /ML Strategy development and adoption at an Enterprise level.
• Broad depth of technical knowledge in Cisco's Collaboration Technology stack: WebEx, Cisco UCM, Cisco Headsets, WebEx desk, DeskPro, Hub) experience with Zoom, MS Teams, and video devices considered.

Preferred Requirements:

• Seen as a leader of architects an advisor to CXO-level business decision-makers and an authority in your industry sector.
• Demonstrated experience with Facilities Technology including but not limited to BMS, Physical Access, HVAC, etc.
• Experience with presenting at industry level conferences /Clive, Webex One etc.
• Demonstrated experience with Enterprise Architecture and Architecture Planning
• Experience with the creation of architectural documentation (Roadmap, blueprints, decision-maker slides, etc.)
• Experience working in agile organizations and preferably certified in agile practices.

Why Cisco? 

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. 

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco 

#ProjectAI

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