Location
Boston, MA | United States
Job description
job summary:
hi grace, feels like it's been a min since i've been in these neck of the woods
Location: Charlotte, NC (preferred); Boston, MA; NYC; Plano, TX; San Fran; Seattle
Type: hybrid
Target rate: $70-85/hr
What you'll do in this role:
- Design, optimize and deliver useful and elegant best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation - applying a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions
- Partner with a diverse set of project stakeholders and cross-functional teams - including product management and engineering. Build influence and partnerships with stakeholders outside of ongoing project work
- Collaborate with researchers, technologists, designers and delivery managers across the team
- Develop and deliver advanced experience design deliverables across the discovery and delivery design workflow with limited oversight, including: information architectures, user flows, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes. Deliver exemplary solutions leveraging internal and external best practices and methods
- Design digital experiences across web, mobile web, and native apps (iOS and Android)
- Support and leverage evaluative testing across the customer journey, from rapid user testing to usability studies
- Evaluate and benchmark existing product and service experiences
- Participate actively in design critique and be available as a mentor and resource to other designers
- Work on multiple complex designs/projects, managing time and expectations with stakeholders across the organization and XD, staying knowledgeable on project and product details. Drive timely, quality delivery by managing multiple projects and actively providing status updates to XD and partner management
- Respect standards, reflect our design system patterns in work and champion best practices while also helping us set visions for innovative digital and technology experiences
- Use excellent visual, communication and storytelling skills. Demonstrate thought leadership by challenging the status-quo, present independently and navigate questions, conceive, pitch, execute creative ideas, patterns and standards
You're a person who has (required skills)
- 5+ years of industry design experience operating as an end-to-end multidisciplinary product designer, with strong capabilities across a range of design disciplines with a portfolio of designs that you're proud of
- Extensive experience designing multi-channel consumer-facing apps, responsive web and websites including complex system, user, ecommerce and transactional experiences
- Expert understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile
- A track record for working with cross-functional product development and design teams to ship customer-facing digital products
- Ability to design with a design system and within brand guidelines
- Experience defining and utilizing quantitative and qualitative data to inform and inspire design
- Highly proficient with InVision and Sketch
- Financial services experience a plus
Top MUST Have:
- 5+ years of industry design experience operating as an end-to-end multidisciplinary product designer, with strong capabilities across a range of design disciplines with a portfolio of designs that you're proud of
- What you'll do in this role
- You will plan, execute, and report out on research for a variety of touchpoints: website, mobile, and native apps. This researcher should be able to collect and analyze data to uncover user behaviors, needs and motivations to drive actionable insights for digital experiences and the product design process.
You will:
- Work closely with cross-functional product and design teams to develop research plans that will effectively meet the bank's business and design objectives.
- Conduct a variety of qualitative and quantitative research activities to provide the bank's product and design teams with a more comprehensive understanding of the digital experience. This includes, but is not limited to: usability studies, heuristic evaluations, interviews, contextual inquiries, surveys, benchmarking, diary studies and other longitudinal studies.
- Produce solid deliverables across the research workflow, including: research briefs, screeners, test plans, quantitative and qualitative analysis, heuristic reviews, & reports.
- Identify, evangelize, and pursue research opportunities that will proactively assist the work of your product and design teams.
- Communicate and share your work at all times, generating visual artifacts that make the research process and your findings digestible and easily understood beyond XD.
- Contribute thought leadership across the XD Lab and drive strategic initiatives to raise the quality and consistency of research.
You're a person who has (required skills):
- 8+ years of well-rounded design strategy and research experience.
- Experience testing across desktop, mobile & native (IOS/Android) platforms.
- Proficiency with User Zoom / User Testing, D-Scout and other online testing platforms.
- Proficiency with MS Office tools, Keynote, Freehand and/or Figma..
- An outstanding portfolio that exemplifies excellence in strategic thinking, presentation, and visual story-telling
- Knowledge of both Agile and Waterfall design and development processes
- Knowledge of best practices in user interface design and the ability to make research-based design recommendations
- Experience in performing ethnographic research as well as moderating lab-based and remote qualitative and quantitative design and usability research activities
- Expertise in the use of tools and techniques in qualitative and quantitative design research
- Expertise in designing for a wide range of customer and product experiences, spanning digital and physical touchpoints
- Expertise in Design Thinking and human-centered design, with strategic experience in persona development, journey and experience mapping
- Expertise in planning and executing generative empathy research, and in planning and facilitating workshops and design ideation sessions
- Experience with balancing user, business and technology value when designing research plans and presenting your findings
- strong project and team leadership experience, with a track record of inspiring teams to deliver in the face of internal and external challenges
- Analytical skills and the ability to communicate insights gleaned from generative and evaluative research data in a manner that generates actionable design concepts
- Maturity and self-awareness to nurture strong working relationships with colleagues, whether co-located or in distributed teams
- Command of communication and collaboration skills to confidently lead cross-functional teams through research planning to execution and reporting, and represent the work to all levels within the organization.
- Confidence to question customer experiences & processes to make improvements
- Is exceptional at problem-solving, issue resolution, and time management
And you are a person who:
- Solves problems without being asked
- Brings a strong work ethic to every project
- Achieves results and manages time well
- Builds and nurtures strong working relationships with colleagues, whether co-located or in distributed teams, while fostering a diverse and inclusive environment
- Loves to learn and has an aptitude for new design and technology skills
- Demonstrates strong listening, communication and presentation skills
- Adapts quickly and positively to change
You'll be better prepared if you have (desired skills)
- Experience collaborating through Sketch, InVision, and other common design tools to facilitate testing
- Experience with analytics and quantitative analysis of VOC utilizing sources such as App Store ratings, Medallia, Clicktale/Contentsquare, Adobe Analytics, Quantum Metric, etc.
- Experience with Jira, Confluence, and design systems
TOP 3 Must Have:
- 8+ years of well-rounded design strategy and research experience.
- Experience testing across desktop, mobile & native (IOS/Android) platforms.
- Proficiency with User Zoom / User Testing, D-Scout and other online testing platforms.
- Travel is possible: Possibly 5% to project meetings in a TBD US location
Job ID: 1044328
#LI-Cella
#LI-KM1
location: Boston, Massachusetts
job type: Contract
salary: $78.02 - 88.02 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities: - You will plan, execute, and report out on research for a variety of touchpoints: website, mobile, and native apps. This researcher should be able to collect and analyze data to uncover user behaviors, needs and motivations to drive actionable insights for digital experiences and the product design process.
qualifications: - Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills: * UI/UX
- UX Design
- Prototyping
- UI/UX
- Figma
- InVision
- Sketch
- information architecture
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
[email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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