Location
New York, NY | United States
Job description
Essential Duties & Responsibilities:
- Provide remote and on-site server/workstation/network support and maintenance
- Install applications and operating systems on customer hardware
- Investigate user problems and identify their source; determine solutions; test and implement solutions
- Configure and install servers (Windows 2012-2016), firewalls (Cisco, SonicWALL, Meraki), switches (Cisco, Meraki, HP Managed Switches) and other related equipment, devices and systems
- Work in conjunction with the Project Manager to implement projects successfully
- Review scope of work and perform implementation of projects
- Create thorough and accurate documentation on all projects and support incidents
Knowledge Requirements:
- Strong Cisco Networking, CLI, Configuration Knowledge
- All Windows desktop and server operating systems
- Active Directory, Group Policies
- Microsoft Azure, Office365 Applications, SharePoint, Exchange Server
- Citrix Environments
- RMM platforms such as N-Able and LabTech
- Enterprise-class network equipment such as Cisco, Meraki, HP, Dell
- Network security products from Cisco, SonicWALL
- VMware and Hyper-V virtualization platforms
- Backup products such as StorageCraft, Datto, or Veeam
- SAN Storage experience with Nimble, HP, NetAPP, both fiber and iSCSI
- Enterprise Anti-Virus platforms such as Bitdefender, Webroot, etc.
- All Microsoft Office Productivity Suites – Apple product knowledge a plus, iOS/OS X
Qualifications:
- 5 + years of experience supporting and implementing network & systems infrastructure solutions
- Professional, Industry, and/or Vendor certifications are a plus (including MS Server MCSA, MS Desktop MCSA, SonicWALL CSSP, CCNA Routing & Switching)
- Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
- Strong multitasking and time management skills
- Ability to concisely document issues and resolution steps
- Ability to work independently and as part of a team
Equal Opportunity Employer:
WCA is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law.
You must be eligible to work in the US independent of company sponsorship. Local candidates only.
“It is the policy of WCA Technologies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, WCA Technologies will provide reasonable accommodations for qualified individuals with disabilities.”
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