Location
Merrimack, NH | United States
Job description
Primary Purpose
- Turn customer Inquiries from VIP website for Tire Quotes, Tire Appointment Requests, Service Estimates and Service Appointment Requests into sales at the stores
- Assist customers through our live chat feature with any questions or needs. (Tire Pricing, General Questions, Customer Feedback, Appointment Request, Etc.)
- Process all VIP website tire orders. Ensure tires are in stock or on order. Notify customer of any issues and work with them to resolve said issue. Relay all info accurate and effectively to the corresponding store.
- Answer overflow calls to stores and turn them into visits to the stores.
Responsibilities
Communication with customers
- Reply in a timely manner (as quick as possible) to all customer inquiries from VIP website and live chat, using the most effective and proven ways to ensure a reply from the customer
- Turn every customer inquiry into a conversation, either over email, phone, or live chat (phone preferred for website request)
- Use selling skills and closing tactics to turn every customer conversation into a confirmed appointment at a VIP store
- Follow up contact with each customer after their appointment to ensure their complete satisfaction with their experience at VIP
Communication with VIP Store Associates
- Call store personnel when necessary to confirm local tire inventory required for tire installation appointments
- Call store personnel to book appointments for customers (Tire Appointments and Service Appointments
Attributes Required
High Energy, Sales-Driven Personality
- Must be a proactive person who thrives in a fast-paced environment, works with a heightened sense of urgency, and seeks achievement through closing the sale (confirming a booked appointment)
Great Communicator
- Must be a very effective communicator, both over phone and as well as over email
- Must be able to adapt communication style to that of a customer in order to be most effective and relate to each and every customer
Team Player
- Must be a great team player, and have the ability to work seamlessly between personnel across all VIP locations on behalf of customers
Experience
- The Ideal Candidate will be expected to have a vast knowledge of the Automotive industry. Candidates should have both hands on repair experience and customer service experience.
Compensation
- Negotiable, based on current position, background and experience. Includes bonus opportunities based on confirming appointments at stores, customer survey score and growing tire sales.
We understand your car is your life. As Northern New England’s leader in all things tires and service since 1926, the Quirk family & VIP get it.
We Guarantee The Lowest Price
Since 1926, the Quirk family and VIP have been the place where New Englanders turn for the tires and professional auto service they need to keep their vehicles running at peak performance. We guarantee the lowest tire prices, provide exceptional services, and provide many FREE services including tire safety inspections, brake inspections, and alignment checks. In addition to the services we provide, we offer a variety of warranties that give you peace of mind regarding the investments you make in your vehicle.
When you need tires or service, turn to VIP.
Today, VIP is Northern New England’s largest privately held automotive service provider and tire dealer. Based in Auburn, Maine, we operate 68 locations in Maine, New Hampshire, Vermont, and Massachusetts. Each store is staffed with ASE and TIA Certified Automotive Professionals seven days a week.
Our mission is to Earn Automotive Customers For Life. We promise to be there when you need us.
When you need tires or service, turn to VIP.
Job tags
Salary
